Toya Allen

Toya Allen Executive Culture & Talent Coach Strategic and people-driven Human Resources professional with over 10 years of experience enhancing workplace culture, leadership development, and organizational performance across hospitality, consulting, and workforce-development sectors. Proven ability to design and deliver coaching programs, foster emotional intelligence, and help executives and teams build inclusive, high-performing environments. Core Competencies • Leadership & Executive Coaching • Organizational Culture Transformation • Talent Development & Succession Planning • Emotional Intelligence & Conflict Resolution • Employee Engagement & Retention Strategies • HR Consulting & Compliance • DEI & Inclusive Leadership Training • Performance Management Systems • Strategic Planning & Workforce Alignment • Change Management & Communication Skills Professional Experience Southeast Services – Atlanta, GA HR Consultant & Executive Coach | 2020 – Present • Provide strategic HR and leadership consulting to hospitality and business clients focused on improving culture, retention, and team performance. • Conduct leadership and team coaching sessions emphasizing emotional intelligence, communication, and conflict resolution. • Develop customized performance management systems and HR frameworks, aligning people strategy with organizational goals. • Facilitate training programs in workplace communication, accountability, and inclusive leadership for management teams. • Advise executives on succession planning, engagement, and building psychologically safe workplace environments. Levy Restaurants – Atlanta, GA HR Generalist / Program Manager | 2021 – 2024 • Partnered with senior leadership to strengthen organizational culture and team dynamics through engagement initiatives and leadership workshops. • Managed full-cycle recruitment, onboarding, and training; reduced turnover through targeted retention strategies. • Designed and implemented a PTO and performance tracking system, improving accountability and transparency. • Coached managers on feedback delivery, motivation, and communication. • Led DEI and engagement efforts, aligning people practices with company values. Platt Restaurant Group – Atlanta, GA Assistant General Manager / HR Liaison | 2018 – 2021 • Oversaw operations, staff development, and performance management initiatives. • Designed and delivered team training programs that improved efficiency and customer satisfaction. • Integrated HR compliance and evaluation systems to enhance accountability and team morale. AJ Foreman Realty – Brooklyn, NY Office Manager / Real Estate Agent | 2010 – 2014 • Oversaw daily office operations, agent scheduling, and administrative processes to ensure seamless business performance. • Served as both Office Manager and Licensed Real Estate Agent, supporting client relations, property listings, and contract coordination. • Recruited, trained, and mentored new agents—cultivating a collaborative, high-performance culture focused on client service and accountability. • Partnered with leadership to enhance communication, streamline documentation systems, and strengthen operational workflows. • Managed compliance with local and state real estate regulations while maintaining accuracy in financial and client recordkeeping. • Leveraged emotional intelligence and conflict-resolution skills to foster positive relationships between clients, staff, and management. • Demonstrated adaptability and leadership in balancing administrative, sales, and HR-related responsibilities within a fast-paced office environment. Education Bachelor of Science in Human Resource Management Western Governors University – Salt Lake City, UT Certifications & Affiliations • ServSafe Management Certification • Human Resources Management Certification-WGU • Society for Human Resource Management (SHRM) – Member • HR Certification Institute (HRCI) – Member