Towolawi Daniel

TOWOLAWI DANIEL OLUWAGBEMILEKE VIRTUAL ASSISTANT PROFESSIONAL SUMMARY As a proactive Virtual Assistant with over 9 years of experience, I thrive on supporting C-suite leaders and driving operational efficiency. My expertise in managing complex schedules and expense reports positions me to streamline processes and enhance communication effectively. I’m not just organized; I’m a multitasking maestro, always prioritizing tasks to keep everything running smoothly. My commitment to professionalism and discretion ensures that every interaction is handled with care. I’m eager to deliver immediate value, enabling leadership effectiveness and aligning with organizational goals in any fast-paced environment. Let's achieve great things together! CORE COMPETENCIES • Executive Administrative Assistance & Support • Expense Report Management & Budget Tracking • Confidential Communication & Information Handling • Calendar Management & Meeting Coordination • Travel Coordination & Email handling • Process Optimization & Efficiency Improvement • Stakeholder & Customer Relationship Management • Project Planning & Event Execution • Documentation & Digital Records Management • Cross-Functional Team Collaboration • Agile, Scrum & Lean Six Sigma Methodologies • Social Media & Digital Operations TECHNICAL SKILLS • Office Software: Microsoft Office Suite, Google Workspace, Excel, PowerPoint, Google Sheets, Docs • Collaboration Tools: Slack, Zoom, Microsoft Teams, Trello, Asana, Notion • CRM & Project Management: HubSpot CRM, Asana, Zoho • Virtual Collaboration: Virtual Project Execution Tools, Office Management Software PROFESSIONAL EXPERIENCE Virtual Assistant | ROSGMI Lagos, Nigeria | 2025-07 - Present • Oversee daily virtual office administration on Discord, virtual coordination, and resource management, enhancing operational efficiency by 20% through workflow automation and process improvement. • Plan, organize and execute virtual and in-person meetings, and conferences, and outreach events, ensuring 100% on-time delivery and full resource readiness. • Track departmental budgets and process expense reports, prepare monthly financial summaries, and ensure audit-compliant recordkeeping for all financial transactions. • Manage executive calendars, schedule meetings across time zones, coordinate international travel and logistics to ensure seamless leadership operations and timely task execution. • Implement digital filing systems and structured document management protocols, improving data retrieval speed by 40& and maintaining strict confidentiality of sensitive records. • Handle professional correspondence, inbox management, and client communication on behalf of executives, ensuring accuracy, clarity and prompt response at all times even beyond COB. Selected Project Highlights: • Coordinated logistics for a 500+ attendee conference, delivering all resources on time and under budget by 15%. • Introduced a digital records system that reduced document search time from 10 minutes to under 3 minutes for executive staff. • Developed a vendor management process that cut supply delays by 25% and improved service quality. • Created a monthly expense reporting workflow that improved budget tracking accuracy by 30%. Virtual Assistant- CRM Specialist | REMOTE FASITI Remote | 2023-05 - 2025-05 • Served as the primary Customer Care Respondent, managing positive client relationships through HubSpot CRM and email automation tools • Provided virtual support for digital learning programs, ensuring 100% on-time project delivery and alignment with leadership objectives. • Optimized CRM workflows and automated client engagement, improving response time by 40% and increasing participant retention rates by 25%. • Integrated AI automation into the customer service system by synchronizing an AI powered response tool with HubSpot CRM, enabling real-time 24/7 replies and reducing manual response load by 60% • Designed performance tracking dashboards in HubSpot CRM and Asana, reducing reporting lag by 35% and providing leadership with real-time insights. • Streamlined administrative processes using Lean Six Sigma, eliminating 40% of redundant tasks and improving course delivery efficiency. Selected Project Highlights: • Led the transition to automated client communications, reducing manual follow-up time by 50%. • Developed a performance dashboard that enabled real-time tracking of 10+ ongoing projects for executive review. • Implemented the integration of AI chatbot with HubSpot CRM, cutting manual responses by 60% and enabling 24/7 engagement with clients. Virtual Assistant | TELEO UNIVERSITY Lagos, Nigeria | 2018-08 - 2023-02 • Provided direct executive support to university leadership, managing complex calendars and coordinating international meetings and travel logistics. • Acted as liaison between the executive office, faculty, and external stakeholders, ensuring accurate information flow and timely follow-ups. • Oversaw documentation and record systems, enhancing data retrieval efficiency by 20% through digital filing and process reorganization. • Managed confidential information with discretion, maintaining professionalism in all communications and supporting executive decision-making. • Tracked deliverables and monitored deadlines for executive-led projects, preparing status reports that improved accountability and execution efficiency. Selected Project Highlights: • Coordinated international travel for executive team, ensuring all logistics were handled efficiently and within budget. • Implemented a digital filing system that reduced document retrieval time by 20%. • Supported the planning and execution of leadership development programs for over 200 participants. • Developed a reporting process that improved project status visibility for university leadership. Virtual Assistant | ELLICIT INTEGRATED SERVICES Lagos, Nigeria | 2016-02 - 2018-06 • Coordinated over 200 facility service projects, achieving 100% SLA compliance and consistently exceeding client expectations. • Designed inventory and procurement tracking systems that reduced supply chain delays by 20% and minimized operational waste. • Authored and presented investor proposals that secured N16 million in funding, enabling business expansion and capacity growth. • Developed cost estimates, service reports, and scheduling tools that improved decision-making for senior leadership. • Supported executive operations with financial tracking and data-driven evaluations, improving resource allocation and service delivery efficiency. Selected Project Highlights: • Managed a portfolio of 200+ service projects, maintaining 100% on-time delivery and client satisfaction. • Created a procurement tracking system that reduced supply delays by 20%. • Secured N16 million in funding through a successful investor proposal presentation. • Developed a scheduling tool that improved project planning and resource allocation. EDUCATION Doctor of Ministry (DMIN) TELEO University (Affiliate Centre - Lagos) | Lagos, Nigeria Master of Divinity (MDiv) TELEO University (Affiliate Centre - Lagos) | Lagos, Nigeria Bachelor of Science (BSc.) Biochemistry OOU, Ogun State | Ogun State, Nigeria SOFT SKILLS & COMPETENCIES • Communication – Clear, professional verbal and written communication with executives, teams, and stakeholders • Organization – Highly organized with strong attention to detail and ability to manage multiple priorities • Confidentiality – Trusted to handle sensitive information and maintain discretion at all times • Time Management – Skilled at prioritizing tasks and meeting tight deadlines in fast-paced environments • Problem-Solving – Proactive in identifying issues and implementing effective solutions • Adaptability – Comfortable working in dynamic, changing environments and adjusting to new challenges • Collaboration – Team player who works well with cross-functional groups and external partners • Leadership Support – Experienced in enabling leadership effectiveness and supporting executive decision-making • Process Improvement – Focused on streamlining workflows and increasing operational efficiency • Event Coordination – Capable of planning and executing meetings, conferences, and training programs • Attention to Detail – Ensures accuracy in documentation, reporting, and administrative tasks • Professionalism – Maintains a high standard of conduct and positive representation of the organization • Resourcefulness – Finds creative ways to solve problems and support executive needs • Customer Service – Delivers excellent service to internal and external clients PROFESSIONAL CERTIFICATIONS • Customer Relationship Professional - Remote Fasiti • Generative AI & Prompt Engineering - Remote Fasiti • Executive | Virtual Assistant – Skill 2 Scale • Process Improvement Foundations - Project Management Institute (PMI®) • Project Management Foundations - Project Management Institute (PMI®) • Agile Project Management - Project Management Institute (PMI®) • Scrum: Advanced - Project Management Institute (PMI®) • Six Sigma Green Belt - Institute of Business Analysts (IIBA®) • Lean Six Sigma - National Association of State Boards of Accountancy (NASBA) • Supply Chain Foundations: Manufacturing and Service Operations - Council of Supply Chain Management Professionals (CSCMP) • Business Process Improvement - National Association of State Boards of Accountancy (NASBA) • Excel Value Stream Mapping - National Association of State Boards of Accountancy (NASBA)