Towett Chelagat Sheila

With 7 years of experience as a Customer Care Officer at Sheria SACCO, I played a critical role in ensuring customer satisfaction and operational efficiency in a financial institution. My responsibilities included addressing member inquiries regarding financial products and services, resolving account-related issues, and providing information on loan products, savings plans, and other services. I maintained a deep understanding of SACCO regulations and financial policies to ensure that I could deliver accurate and compliant information to clients. 

Additionally, I was responsible for processing requests, updating customer records, and collaborating with other departments to solve complex customer issues. My role demanded excellent communication, problem-solving, and organizational skills, ensuring clients' financial needs were met promptly and efficiently. I also helped in customer retention by building lasting relationships through personalized service and follow-ups.

Key Customer Care Skills:

• Communication: Clear and professional interaction with customers regarding financial services.

• Problem-Solving: Resolving customer complaints, discrepancies, and account issues efficiently.

• Product Knowledge: In-depth understanding of financial products, services, and regulations.

• Conflict Resolution: Handling difficult clients and situations with diplomacy.

• Customer Relationship Management: Fostering long-term client relationships through personalized and attentive service.