TOVIA
NKPOSONG
Summary
-
Accra, Ghana
Multidisciplinary creative with experience in social media management, digital marketing, and web design. Proven
ability to grow brand presence through content creation, online engagement, and strategic campaigns. Skilled in
HTML, CSS, and Figma for modern, user-friendly web design and UI/UX projects. Adept at producing highquality content for beauty, lifestyle, and hospitality brands. Currently seeking a growth-focused opportunity where
creativity and digital skill meet brand strategy.
Skills
Experience
Social Media Strategy & Management
Canva
Content Creation (Reels, Carousels, Stories)
SMS Campaigns & Online Community
Meta & Google Ads
Management
Copywriting & Brand Voice Development
Scheduling Tools (Meta, TikTok Studios.)
Al Prompt Writing for Content Ideas &
Booking Systems & Light Admin Support
Captions
Trend Research & Visual Storytelling
Web Design (HTML, CSS) UI/UX Design
Project management
(Figma)
Social media and promotions
Video Editing (CapCut, InShot)
Competitor analysis
SOCIAL MEDIA MANAGER | 03/2025 to Current
Gigi Beauty Bar - Accra, Ghana
Created daily content across Instagram, TikTok, and Facebook for two beauty bar locations.
Managed full content lifecycle: capturing, editing, designing, writing, scheduling, and publishing.
Executed Meta and Google Ads, boosting visibility and client bookings.
Ran interactive Instagram Stories (polls, Q&As, countdowns) and responded to daily client messages.
Coordinated educational posts, new service announcements, testimonials, and salon event marketing.
Supported operational tasks like booking app assistance and bulk SMS client updates.
Freelance Web & Social Media Support | 2023 – 2024
Various Startup Clients
Built basic web pages using HTML and CSS for small business clients.
Designed UI/UX layouts in Figma and provided branding suggestions.
Managed social pages (Instagram, Facebook), created graphics and visual content.
CUSTOMER SERVICE REPRESENTATIVE INTERN | 10/2022 to 04/2023
Engr. Archibong Nkposong - Abuja, Nigeria
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Generated weekly and monthly reports to highlight customer service performance and measure milestones.
Educated customers about billing, payment processing, and support policies and procedures.
Maintained and managed customer files and databases.
Analyzed existing processes for providing quality service delivery and recommended improvements where
necessary.
Prepared presentations on best practices related to effective client relations management.
Experience
CASHIER INTERN| 06/2014 to 09/2014
Mary Umoh - Lagos, Nigeria
Monitored self-checkout systems and provided help in resolving complex problems.
Kept cash wrap stocked, products faced, and shelving free of misplaced items or trash.
Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Developed and managed relationships with customers to increase customer loyalty.
Education
UNIVERSITY OF GHANA
B.Sc. Information Technology
Expected in 2025
Nanjing Polytechnic Institute (NJPI)
Chinese Language Studies (1-Year Program)
2018 –2019 (Left early due to COVID-19)
UniCal Intl. Demonstration Secondary School - Calabar, Nigeria
High School Diploma
07/2018
Tools &
Platforms
Canva, CapCut, InShot
Meta Ads Manager, Google Ads (Intermediate use)
Meta Business Suite, TikTok Studios
Figma (UI/UX Design)
Google Docs, Sheets, Gmail
Instagram, Facebook, TikTok (Business tools)
ChatGPT / AI Prompting for content & scripting
Languages
English - Fluent
Efik - Conversational
Chinese -Basic
