Tosin Omolara Haastrup

HAASTRUP TOSIN OMOLARA CONTACT Remote, Nigeria OBJECTIVE Customer Success and Key Account Management professional with experience across fintech, e-commerce, sales, and customer service operations. Skilled in converting customer interest into confirmed sales, managing client relationships, and delivering excellent postpurchase support. Experienced in onboarding, retention, reactivation, and customer engagement, with strong ability to improve satisfaction and drive revenue outcomes in fast-paced environments. SKILLS EXPERIENCE B2B Sales Strategy Merchant Onboarding KYC & Compliance Follow-up 08/2025 - Customer Retention strategy Merchant Acquisition & Activation Written & Verbal Communication Relationship management Verified customer location and coordinated accurate delivery arrangements Revenue Growth & Portfolio Expansion Communicated pricing details, product availability, and estimated delivery timelines Microsoft Office Suite (Word, Excel, Outlook) Fintech & Digital Product Adoption/Sales Improved customer conversion by maintaining timely and persuasive follow ups Fintech & E-commerce Customer Support Provided post order support to ensure smooth delivery experience and customer satisfaction and increase delivery rate by 40% monthly CRM Systems (HubSpot, Zendesk, Salesforce) Customer Success & Lifecycle Management Sales Conversion & Lead Follow Up Vivonline E-commerce Converted 45% website product inquiries into confirmed purchases through proactive customer engagement Followed up with potential customers to confirm product interest and purchase intent Remote Sales (Phone & Email) Escalation & Complaint Resolution Customer service /sales conversion specialist 08/2024 07/2025 Customer service executive 2AG Integrated limited Converted inbound lottery inquiries and leads into active participants, onboarding 50+ new users monthly via WhatsApp, and calls. Guided customers through product usage and processes, improving understanding and engagement Handled customer concerns and objections professionally, increasing satisfaction and retention Maintained accurate records of customer interactions and daily reports Supported field sales activation and onboarding of new agents Maintained organized records of all interactions and tracked lead progress to improve follow-up efficiency by 25%. Jan 2023 - 07/2024 KEY ACCOUNT MANAGER Fairmoney business (POS) Managed and grew a portfolio of SME merchants, Driving pos adoption,contributing to a 30% increase in active POS transactions within assigned accounts. Increased merchant activation rate by 22% through structured onboarding and followup engagement. Simplified complex financial concepts to educate 150+ prospective users monthly on fairsave, resulting in a 40% increase in fixed account savings Reduced dormant accounts by 18% through proactive performance reviews and relationship management. Identify new B2B sales opportunities through market mapping, referrals, and field prospecting, expanding the merchant network. Prospected and onboarded new business clients, contributing to steady monthly portfolio expansion. Conduct regular account performance reviews and client visits, strengthening relationships and increasing merchant activity. Maintained meticulous CRM records for 200+ leads, tracking progress from initial contact to successful onboarding, improving follow up efficiency by 25%. Collaborated with Product, Operations, and Merchant Success teams to resolve onboarding issues. Consistently met and exceeded onboarding and revenue targets. Collaborate with internal risk, credit, and customer support teams to resolve merchant issues and improve service delivery. Educated clients on financial products including loans and credit related issues Developed rapport and trust with prospective users through proactive, friendly communication, achieving a 35% higher engagement rate than company average. : Contributed to reduced churn and increased account reactivation rates , 70%increase in transaction rate and customer retention through effective relationship management. IMPACT 02/2022 02/2023 Classroom teacher NYSC Christ Shield Kiddies Nursery and Primary School, Sagamu, Ogun State EDUCATION 2021 Bsc. Economic and education University of Ibadan TOOLS TOOLS & TECHNOLOGY CRM: HubSpot, Zendesk, Salesforce Communication: Slack, Zoom, Google Meet Productivity: Microsoft Office, Google Workspace CERTIFICATION Salesforce and CRM overview through (coursera) Hubspot service hubs software certification. Through (Hubspot) Microsoft Excel