Tosin Ifekoya

TOSIN IFEKOYA Lagos, Nigeria | - |-| Linkedln | git-hub | Resume Passionate and detail-oriented cloud engineer with experience in cloud architecture, automation, and infrastructure management. Seeking to leverage technical skills, cloud expertise, and foundational IT knowledge to contribute to innovative cloud solutions and support the scalability and efficiency of cloud environments RELEVANT WORK EXPERIENCE PAAQ - Remote IT Support Specialist 2022 – Present Key responsibilities ● ● ● ● ● ● ● Provide comprehensive technical support to employees, addressing hardware and software issues, network connectivity problems, and system malfunctions. Achieved a 95% satisfaction rate based on support ticket surveys. Performed regular system updates, patches, and backups to ensure optimal performance and security of IT infrastructure. Provided timely and effective support through various channels (phone, email, chat) to resolve technical problems and answer user queries. Created and maintained detailed documentation of IT processes, solutions, and user guides to facilitate knowledge sharing and issue resolution. Assisted in training users on new software, tools, and best practices, enhancing overall productivity and technical proficiency. Managed and prioritized support tickets using ITSM tools, ensuring prompt resolution of high-impact issues and effective communication with stakeholders. Ensured compliance with security policies and procedures, including user account management and data protection practices. PAAQ - Remote Cloud Engineer Trainee 2022 – Present Key responsibilities ● ● ● ● ● ● ● ● ● Assisted in the deployment, configuration, and management of cloud services and resources on AWS. Developed and maintained scripts in Python and Bash to automate routine tasks, including system backups and software updates. Integrated CI/CD pipelines using Jenkins and GitHub Actions. Monitored cloud usage and expenses, recommending and implementing strategies to optimize resource utilization and reduce costs. Assisted in the deployment and management of cloud infrastructure on AWS, with a focus on EC2 instances, S3 storage solutions, and RDS databases, ensuring effective resource allocation and performance optimization. Supported the implementation of cloud security best practices and compliance measures, including access controls, encryption, and security group configurations. Created and maintained documentation for cloud architecture, deployment processes, and best practices to support team collaboration and knowledge sharing. Worked closely with senior cloud engineers and other IT professionals to design and implement cloud solutions that meet organizational needs and project requirements. Supported the development and testing of disaster recovery plans and backup strategies to ensure business continuity. Continuously updated knowledge of cloud technologies, industry trends, and emerging tools to enhance skills and contribute effectively to projects. SKILLS ● ● ● ● AWS services: Basic knowledge of EC2, S3, CloudWatch, IAM, Route53, VPC, Cloudfront, AWS Lambda. DevOps Tools: Basic exposure to Jenkins, GitHub Actions, Docker. Infrastructure as Code (IaC): Introductory knowledge of Terraform, CloudFormation. Scripting & Programming Languages: Python, Bash, YAML, JSON. CERTIFICATIONS AND TRAINING ● ● Comptia A+ AWS Solutions Architect Associate EDUCATION UNIVERSITY OF ILORIN (On Campus)- Ilorin, Nigeria Bachelor of science (Bsc) - Microbiology -