Tosin Asiyanbi

ASIYANBI TOSIN SARAH Ojodu Berger, Lagos State Mobile: - Email:-PROFILE SUMMARY A trained and upbeat graduate of French language with experience in providing operations support and administrative management. Able to use initiative and problem solving skills to effectively handle difficult situations. An energetic fast learner who is committed to excellent customer service. I am knowledgeable in providing virtual assistance and support to small business owners and corporate organizations, adept with computer applications. I have experience in workplace communication, working with people to achieve set target. CORE COMPETENCIES AND SKILLS ● Soft Skills: Possess emotional intelligence, analytical skill, leadership skill, time management and problem solving skill ● Multilingust ● Process improvement ● Complaint management and resolution ● Patience and empathy ● Flexible and adaptable ● Positive attitude ● Professional attitude and appearance ● Excellent interpersonal and communication skills ● Active listening and decision making ● Friendliness and responsiveness ● Attention to detail ● Team collaboration ● Teachable ● Strong commitment to work ethics ● Strong user of Microsoft office tools(Excel, Power point and Word) WORK EXPERIENCE PRODUCT MANAGER/ COLLECTIONS OFFICER (DIGITAL BANKING AND INNOVATION) – PARALLEX BANK LTD. Jan 2025 – Present • Ensuring seamless customer experience for all payments like tax, electricity etc via mobile banking apps. • Work with IT and product teams to develop and improve automated tools for collections. • Ensure bank systems are linked with government tax portals for real time payments and collections. • Generating reports on digital collections efficiency , payments trends and areas for improvements. • Monitor tax payments on the collections portal and manage collections documentation. • Ensure availability of E-collection platforms to users 24/7 DIGITAL COLLECTION AGENT / CUSTOMER SERVICE REPRESENTATIVE ACCESS BANK PLC. March 2024 – Jan 2025 ● Conduct outreach to collect overdue payments while maintaining a professional and empathetic approach. ● Maintaining and updating customers / defaulters informations in the CRM systems, while ensuring data accuracy. ● Providing clear informations regarding payment options and financial solutions to perfectly enhance customer understanding. ● Effectively monitor customer’s accounts, ensuring accurate records of interactions and payment statuses. ● Effectively communicate with customers via digital channels to address debt related inquiries and resolve issues. ● Facilitating payment arrangements and processing transactions securely and efficiently. ● Working together with cross – functional teams in improving customer service and collection processes. ● Generating reports on collection activities and customer interactions for strategic decision making. MARKETING ASSOCIATE - Wema Bank Plc. Oct 2023 - March 2024 ● ● ● ● ● Recruit and Onboard new customers and agents and maintain a customer retention strategy. Came up with ideas and initiatives to maintain better productivity and achievement of targets and milestones. Cross sell other value added services to new and existing customers. Support and execute different marketing and advertising activities as well as actively participating in storms. Performing KYC Verification for new and existing customers. ADMINISTRATIVE ASSISTANT (NYSC) Education Department, Badagry Local Government. Feb. 23rd, 2022–Feb. 22nd, 2023 ● Ensured the office administration ran smoothly by working actively with co staff of the department ● Improved educational activities in the state by 69% by liasing with corp members and the local government chairman to execute debate and sports competition amongst senior secondary students from various secondary schools in the local government ● Organized sensitization outreaches on road safety compliance in 5 secondary schools in the local government ● Ensured adherence to road safety measures by working with the state road safety officers on proper sensitization of road safety guidelines in open markets ● Handled internal and external correspondence on behalf of the deputy director for education EDUCATION & CERTIFICATION ● Bachelor of Arts(B.A) French Language Olabisi Onabanjo University ● Certification, ALX Virtual Assistant Programme ● Certification, Basic Computer Operations-Netgotech Computers Jun. 2021 Oct. 2022-Dec. 2022 May 2012-April 2013 LEADERSHIP & VOLUNTEER EXPERIENCE ● Vice president, Federal Road Safety CDS Group (NYSC) April 2022-Feb. 2023 LANGUAGES ● French (Intermediate), English (Proficient), Youruba(Fluent) Ewe(fluent) INTERESTS ● Programme implementation and facilitation ● Community development & Volunteering ● Meeting new people