Tory GreenSky
Experience
GreenSky & Co., Operations and Web Developer 06/10-current
*Project Management and website transitions
*Website Development and coding
*Wordpress, Shopify, Joomla, Dreamweaver
*Proficient with Custom HTML and CSS
*Experienced with customizing PHP and some Javascript
*Customizing Themes, Visual Builders, Divi, and Wordpress Plugins
*Creating and customizing mobile websites
*Experienced with Troubleshooting and creative solutions to fit client needs
*Experienced with multiple hosting platforms, SSL, Domains, Email and hosting
transfers
St. Luke's Health System, Business Analyst II , Boise, ID, 12/05-06/10
*Worked closely with physicians and clinical office staff to develop efficient workflows
using various healthcare applications. *Served as a content and application expert on
the St. Luke's Health System Electronic Medical Record (EMR) Governance Committee
and the St. Luke's EMR Compliance Department for Boise, Meridian and Wood River.
Ensured EMR documentation and functionality met compliance with Health System and
government standards. *Served as a content and application expert for the LEAN
workflow redesign training with Qualis Health. *Worked with new St. Luke's clinics
and physicians converting from paper charts to electronic medical records. Documented
the needs and goals of clinics to devise a specific curriculum and training
documentation. Customized EMR for clinics and physicians based on their
documentation and process needs. Reviewed significant workflow changes to assess the
impact on those affected. *Trained physicians and nurses in EMR to document details
of patient visits. *Provided phone, email and onsite technical support and
troubleshooting for St. Luke's clinics and partnering physicians.
I was asked to participate in two training courses taught by Qualis Health, with
physicians and their staff. We were taught the LEAN process to increase each clinic's
effectiveness in using the electronic medical record and minimize waste, effort and
money. I was the business analyst that documented the process and gave suggestions
about how the application could and could not be used to help them in their effort. I
built and ran the reports to measure their effectiveness each month and was able to
illustrate each physician's success and ultimately the clinic's success.
Remedy Intelligent Staffing, Business Analyst , Boise, ID, 8/05-12/05
*Created and maintained secure Dashboard accounts using multiple applications with
St. Luke's Health System for physicians and medical office staff in the community.
*Scheduled and provided training in various healthcare applications to physicians and
medical office staff. *Provided phone and on-site technical support and training for St.
Luke's applications. *Collected and maintained clinic and physician demographic
information for use in reports and developing relevant statistics. *Participated in the
strategic development of St. Luke's Dashboard. *Performed testing for application
upgrades and provided documentation to the supporting teams and software developers
*Created instructional documentation and training materials for various healthcare
applications and the job duties pertaining to the Business Analyst position.
My personal effort to get as many physicians in the community setup with the St. Luke's
Dashboard gave them access to hospital data and systems. Physicians were able to
instantly get critical patient data from the hospital. They were also able to sign reports
that would normally need to be done in person on site at each hospital location that
could now be done from their office or home.
Adecco Technical Staffing Services, Boise, ID, 7/97-8/05
Adecco Technical, NA , Boise, ID, 6/05-7/05
*Tested medical equipment for St. Luke's Health System using a diagnostic software
program. *Compiled and logged data for Alaris Medical Equipment Supplier.
From a team of approximately 8 testers I was brought back for a second testing session
with only one other person to test the additional units ordered by the hospital because of
the numbers of units per hour I was able to complete.
Adecco Technical, Technical Supervisor , Boise, ID, 7/97-5/05
*Supervised a team of 10-12 test operators and 3 event handlers onsite at Hewlett
Packard. *Acted as a liaison between engineers and test operators. *Wrote test
instructions and provided training for test operators and event handlers. *Collected,
corrected, analyzed, and presented data to engineers. *Provided setup and
troubleshooting support for network printers. *Acquired ample experience with Oracle,
DOS, Microsoft Excel, Access, PowerPoint,
and Word.
Beyond my normal job duties as a technical supervisor I volunteered to absorb the
responsibilities of a Print Quality Specialist for engineers as it was a position that
Hewlett Packard had eliminated and did not fill.
Boise State University, Library Assistant , Boise, ID, 8/94-5/98
*Provided customer service support to BSU students. *Provided new employee
training. *Maintained and serviced microfiche, film copier and reader machines.
Idaho State Liquor Dispensary, Material Handler , Boise, ID, 10/93-6/96
*Filled work orders and organized pallets for shipping. *Organized and restocked
warehouse inventory. *Utilized pallet jacks and forklifts for preparing shipments.
Education
Bachelor's Degree, Boise State University, Boise, Idaho 1999
Major: Fine Arts
Skills
Certified trainer for the eClinicalWorks electronic medical record. Certified trainer for
the DragonNaturally Speaking dictation software.Completed Ouellete and Associates
training course; Consulting Skills for the IT Professional & Business Requirements
Management
