Torie George

53​ ​CLARKE​ ​STREET VIEUX-FORT (1758)​ ​-- TORIE​ ​L.​ ​GEORGE-AUGUSTE SKILLS Cool under fire, I am competent in working in a fast paced, high pressure environment. My excellent time management skills ensure that all tasks assigned to me, are completed within the stipulated deadlines. It is my belief that integrity and customer satisfaction is a desideratum to a service based organization’s smooth running and fundamental to its success. I am able to communicate efficiently at all levels, whether it be via verbal or written​ ​correspondence. EXPERIENCE Vanan​ ​Online​ ​Services​​ ​—​ ​Proofreader​ ​and​ ​Specialized​ ​Data​ ​Transcriber​ ​(Independent Contract) MARCH​ ​2017​ ​-​ ​PRESENT ● ● ● ● ● Read​ ​copy​ ​and​ ​transcripts​ ​and​ ​check​ ​to​ ​make​ ​sure​ ​there​ ​are​ ​no​ ​spelling, grammatical​ ​or​ ​typographical​ ​errors. Putting​ ​up​ ​missing​ ​or​ ​misplaced​ ​punctuation​ ​marks. Making​ ​an​ ​article​ ​presentable​ ​and​ ​grammatically​ ​correct. Make​ ​sure​ ​that​ ​pages​ ​are​ ​spaced​ ​correctly,​ ​so​ ​that​ ​copy​ ​is​ ​not​ ​cut​ ​off. ​ ​Listen​ ​to​ ​recordings​ ​and​ ​type​ ​the​ ​spoken​ ​content​ ​verbatim​ ​into​ ​a​ ​written​ ​transcript. ● Perform​ ​quality​ ​improvement​ ​audits ● Translate​ m ​ edical​ ​abbreviations​ ​and​ ​jargon​ ​into​ ​the​ ​appropriate​ ​long​ ​form ● Review​ ​and​ ​edit​ ​drafts​ ​prepared​ ​by​ ​speech​ ​recognition​ ​software,​ ​making​ ​sure that​ ​the​ ​transcription​ ​is​ ​correct,​ ​complete,​ ​and​ ​has​ ​a​ ​consistent​ ​style ● Identify​ ​inconsistencies,​ ​errors,​ ​and​ ​missing​ ​information​ ​within​ ​a​ ​report​ ​that could​ ​be​ ​compromising. Humanatic​​ ​—​ ​Call​ ​Auditor​ ​(Part-time) SEPTEMBER​ ​ ​2016​ ​-​ ​FEBRUARY​ ​2017 ● Review​ ​telephone​ ​calls​ ​for​ ​quality​ ​assurance​ ​purposes. Government​ ​of​ ​Saint​ ​Lucia,​ ​Ministry​ ​of​ ​Finance​​ ​—​ ​(ADMINISTRATION)​ ​Accounting Generalist/Clerk/Cashier/Typist SEPTEMBER​ ​2008​ ​-​ ​JUNE​ ​2015 ● ● Balance​ ​large​ ​sums​ ​of​ ​cash​ ​daily​ ​(over​ ​$20,000) Verify​ ​cash​ ​receipts​ ​daily​ ​(verification​ ​that​ ​proper​ ​information​ ​is​ ​recorded.) ● ● ● ● ● ● ● ● Manage the front office ensuring that it is run smoothly while the general appearance​ ​is​ ​well-​ ​kept. Address customers’ questions / concerns with incoming or outgoing mailed items. Input​ ​data​ ​into​ ​online​ ​database. Problem​ ​Solve. Call​ ​clients​ ​to​ ​notify​ ​them​ ​of​ ​incoming​ ​mail​ ​items. Process​ ​payments. Fulfill​ ​other​ ​responsibilities​ ​required​ ​not​ ​limiting​ ​day-to-day​ ​transactions​. Problem​ ​solve. EDUCATION Vieux-Fort​ ​Comprehensive​ ​Secondary​ ​School​​ ​—​ ​High​ ​School​ ​Diploma​ ​(Business) SEPTEMBER​ ​2002​ ​-​ ​JULY​ ​2007 ENGLISH 1 OFFICE​ ​PROCEDURE 2 ELECTRONIC​ ​DATA​ ​PROCESSING​ ​AND​ ​MANAGEMENT 1 INTEGRATED​ ​SCIENCE 2 SOCIAL​ ​STUDIES 3 FOOD​ ​AND​ ​NUTRITION 2 CERTIFICATES Project​ ​Management​ ​Essentials​ ​Certified​ ​(PMEC) Lean​ ​Six​ ​Sigma​ ​White​ ​Belt​ ​Certified Management​ ​and​ ​Strategy​ ​Institute​ ​2017 Customer​ ​Service Government​ ​of​ ​Saint​ ​Lucia​ ​2010 OTHER​ ​WORKS Author,​ ​Sally​ ​and​ ​The​ ​Rainbow​ ​2016 References: Joshua​ ​Bernard​ ​-) Garner​ ​Simon​ ​-)