Toria Elvis

ELVIS VICTORIA HR, Sales, and Customer Service Professional E - -932-896 -  Abuja, Nigeria SUMMARY I am a results-oriented HR, Sales, and Customer Service professional with a proven track record of success. I have effectively managed talent acquisition, employee development, and sales processes, consistently achieving targets and enhancing team performance. I am seeking a challenging role to contribute my skills and drive business growth while fostering a positive work environment. EXPERIENCE 01/2018 - 10/2019 Customer Service Representative God is Good (GIG) Logistics A logistics company focused on providing excellent customer service. • Achieved a 95% customer satisfaction rating through proactive communication and problem-solving. • Streamlined onboarding process for new customers, reducing inquiries by 20%. • Proactively identified potential issues and implemented preventative measures. 01/2020 - 12/2020 Sales Representative The World Kasidy Communications A communications company specializing in sales and customer service. • Increased sales by 15% by leveraging strong communication skills and building rapport with customers. • Exceeded sales targets consistently, exceeding quota by 110% in Q3 2022. • Provided exceptional customer service, resulting in high customer retention rates. 03/2021 - 10/2021 Head of wait staffs Soul lounge and suites Hospitality industry: Hotel and restaurants • Increased sales output by 30% for Q3 in 2022. • Used my leadership skills to maintain peaceful coexistence amongst wait staffs. • Delivered exceptional leadership and employee relationship management skills, and was promoted into HR. 10/2021 - 12/2022 Human Resource Manager Soul Lounge & Suites A hospitality establishment focused on providing quality service and accommodations. • • • • • 01/2023 - 12/2024 Managed employee onboarding/offboarding processes. Handled employee relations, benefits administration, and performance reviews. Recruited and selected top talent. Ensured compliance with employment laws and regulations. Performed administrative tasks to support HR operations. Executive Assistant Sheawood Engineering Company Ltd. An engineering company providing various services and solutions. • Managed diverse administrative tasks with efficiency and accuracy, ensuring smooth daily operations. • Provided exceptional support to senior staff, anticipating needs and exceeding expectations. • Cultivated strong relationships with internal and external stakeholders, fostering positive communication. EDUCATION 01/2011 - 06/2016 High School Diploma Suleja, Niger State Miracle Special Academy 02/2020 - 11/2022 Associate computer science Abuja, Nigeria National Open University 01/2023 - Present B.BA. Online Nexford University www.enhancv.com Powered by SKILLS Team Building Customer support Customer service Chat support Email handling CRM Marketing KEY ACHIEVEMENTS  Delivered exceptional leadership and people management skills. Delivered exceptional leadership and employee relationship management skills, and was promoted into HR. PROJECTS Stronger You: Build A Body You Love 09/2024 Location Wrote and published a book that debunks perfect body stereotypes. • What was a successful outcome of your work? (e.g. Raised $3,000 for the charity) COURSES CRM PASSIONS  Team work, good work ethic and flexible schedules. www.enhancv.com Powered by Email etiquette