Tori Jessica Stein

Tori-Jessica Stein Employment Experience: Wawa associate- 10/2020 – 05/2021 I prepared food in the deli I made handcrafted beverages I worked on the register I cleaned and stocked up the store I provided proficient customer service Wawa Assistant manager- 02/2022- 03/2023 I trained associates on how to do their tasks ( deli, register, stocking, etc.) I coded and took temperatures of food as well as other cold items within the store I wrecked the money tills inside and outside on the fuel court I helped to assist the general manager with associate scheduling I provided exceptional customer service Target team lead- 04/2023- 07/2023 I train associates on how to do their tasks and make our store reach above presentable I and come up with solutions on how to remerchandise and rearrange aisles in the store I provide exceptional customer service and help train other associates on what is key on how to do so Conduent (Apple Support) 07/2023- present Working from home, I have had the pleasure to provide exceptional customer service, building rapport with customers, and receiving 97% customer satisfactory surveys Troubleshooted and resolved issues customers were having within apple products Education: =Sterling High School – high school diploma- =Rowan College of South Jersey – associate- Skills: 4 years proficient customer service 1 ½ years management Remote work experience Proficient typing Proficient speaking and writing