Toqeer Rehman

Toqeer Rahman Lead Supervisor Operations Experienced strategist, entrepreneur and startup enthusiast with a passion for building businesses and challenging the status quo. 7+ year track-record in call center, launching new ventures, and delivering operational impact, both as a mentor and Lead Supervisor. -- House 44 D/2 Street 171, Gulshan Shabaz Park, Baghbanpura, Lahore, Pakistan WORK EXPERIENCE SKILLS Supervisor Operations Ibex Global A TRG Company 10/2017 – 09/2018 Careem Operations Lahore, Pakistan Microsoft Powerpoint Microsoft Word Microsoft Outlook Spoken English trilangual Achievements/Tasks Promoted as Supervisor Operations in Careem Campaign in 2019 with below major tasks Take care of team issues along with daily huddles and feedback sessions and taking care of Client Escalation Calls Making daily quality & SLA's reports along with taking controls of floor issuesm, achieve team KPI's including the Customer Satisfaction scores, controlling attrition and absenteeism and conduct motivational activities within team to keep their morale high Strong coordination with client and having daily/weekly meetings Customer Support Executive Ibex Global A TRG Company 03/2013 – 10/2016 Punjab Information technology Board Microsoft Excel Lahore, Pakistan HONOR AWARDS Quarterly One Award (10/2019 – 12/2019) Supervisor One Award Selected as the best supervisor for Quarter 4 LANGUAGES English Urdu Professional Working Proficiency Native or Bilingual Proficiency Pashto Punjabi Native or Bilingual Proficiency Professional Working Proficiency INTERESTS Achievements/Tasks Worked as CSE in multiple projects of PITB (Punjab Information Technology Board) with major projects of Lahore Hight Court, Punjab Land Development Authority, Punjab Health Line, Metro Bus Etc Mentor Operations Ibex Global A TRG Company 09/2016 – 10/2017 Careem Operations Lahore, Pakistan Achievements/Tasks Worked as Mentor Operation in Careem Department having below major tasks Handling real-time queries of team, making the daily activity report, Keeping strong check and balance on quality and quantity along with taking care of SLA's etc CERTIFICATES Microsoft OS & Excel Course (04/2012 – 10/2012) EDUCATION Bachelors Of Arts Punjab University 06/2011 – 08/2013 Courses English Lahore, Pakistan Cricket Football Current Affairs Video Games Movies Book Reading