Tonya Dixon

SKILLS Active learner who adopts new tools and work processes quickly; skilled at solving problems creatively and independently Ability to manage time and multiple projects, anticipate risks, and devise solutions Excellent written and verbal communication skills Extensive experience with Salesforce, Razor’s Edge, Insightly Proficiency with MS Office and GSuite Knowledge of program integration tools (Zapier, IFTTT), task and project management programs (Asana, Trello), and workflow management and processing tools (Process Street) PROFESSIONAL EXPERIENCE Project Administrator/ Business Consultant Second Wind Consultants, Northampton MA 2018 –2019 Exhibited strong attention to detail by conducting online and document research, document collection, and early identification of potential red flags and risks with new clients Provided excellent client support through thoughtful and thorough communication and follow-up Identified patterns in workflow, proposed solutions for improved efficiency, and implemented approved processes Program Administrator/ Program Assistant VentureWell, Hadley MA 2013 – 2018 Extensive use of Salesforce, including exploring and standardizing data entry processes; creating and revising custom reports; making outgoing data useful to others through text, graphics, and oral communications Researched backgrounds of faculty and students in our programs to maintain integrity of data in our CRM Provided strong customer service to external audience (e.g. prospective grant applicants via phone and email; drafted grant award agreements); and internal audience (in-person queries, written reports, email and text) Tailored email communications and calendaring to engage grantees in program activities Administrative Coordinator Smith College School for Social Work, Northampton MA 2004 – 2013 Collected, edited, and published web content Drafted website style guidelines and protocols Trained 10 staff members in the application of web style guidelines and the use of web authoring software Made recommendations for site improvements with regard to content and navigation Education B.A., The College of William and Mary in Virginia Certificate, Post-Baccalaureate Pre-Medical Program, Elms College