Tonia

AJEFU TONIA ONYECHE lagos, Nigeria |-|  PROFESSIONAL SUMMARY Experienced Administrative and Executive Virtual Assistant with over 2 years of exceptional administrative and customer support expertise. Skilled in managing schedules, handling correspondence, streamlining workflows, and maintaining accurate records. Proficient in CRM systems, email management, and conflict resolution, with a proven track record of exceeding customer satisfaction targets. Adept at multitasking in dynamic environments fostering client relationships, and driving organizational efficiency to support business goals. CORE SKILLS Virtual Assistance Customer service Calendar Management & Email Correspondence Phone chat support CRM Tools (Zendesk, Salesforce) Customer Support & Conflict Resolution Sales Strategy & Lead Generation Workflow Optimization & Team Collaboration Microsoft Office Suite, Google Workspace PROFESSIONAL EXPERIENCE Customer Service Representative De-mo Fine Touch | may 2023 – Jan 2025 Provided outstanding customer support through phone, email, and live chat, achieving a 95% satisfaction rate. Maintained and updated customer records using CRM tools, ensuring accuracy and efficiency in client management. Scheduled and coordinated team meetings and appointments, improving communication and team productivity. Drafted professional email correspondence and internal reports, ensuring timely and effective communication across departments. Assisted in streamlining administrative workflows, leading to a 20% improvement in operational efficiency EDUCATIONAL Iduh memorial School Literature 2012 TRAINING / CERTIFICATIONS IT Support Skills – Digital Witch Community | 2024 Customer Service: Serving Customers Through Chat and Text – LinkedIn | 2024 1.