Tonia Gbuji

TONIA GBUJI Lagos, Nigeria Professional Profile I am a skilled Business Analyst and Virtual Assistant with over 6 years of experience supporting remote teams, streamlining processes, and improving operational and customer outcomes. I specialize in business process analysis, requirement gathering, and Agile project delivery, with a strong background in stakeholder communication and remote team collaboration. As a Virtual Assistant, I bring strong organizational, communication, and administrative skills, managing calendars, emails, travel planning, documentation, and client support across diverse industries. I am proficient in Microsoft Office, Google Workspace, JIRA, Confluence, and other collaboration tools, and thrive in fast-paced, remote-first environments. Core Competencies • Business Process Mapping & Analysis • Agile (Scrum, Kanban), SDLC • Requirements Gathering & Documentation • User Stories, Use Cases, Acceptance Criteria • Workshop Facilitation & Stakeholder Management • Administrative Support & Calendar Management • Email & Task Management | Travel Booking • MS Office | Google Workspace | JIRA | Confluence • Prototyping: Figma, Balsamiq | UML, BPMN • Tools: Miro, Salesforce, MS Visio, Slack, Trello Professional Experience Business Analyst & Virtual Assistant Freelance & Remote – Various Clients | Jul 2017 – Present • Provided virtual support to remote teams including calendar/email management, travel planning, data entry, and documentation. • Conducted stakeholder interviews, gathered requirements, and created user stories and process documentation (AS-IS/TO-BE). • Supported Agile projects across CRM development, MIS upgrades, and digital transformation initiatives. • Collaborated with product owners and developers via JIRA/Confluence to track progress and ensure deliverable quality. • Designed wireframes and prototypes using Balsamiq and Figma for user validation. • Facilitated user acceptance testing (UAT) and developed user guides and training materials. • Improved team productivity through proactive communication, issue resolution, and backlog grooming. Business Analyst Kcompass Integrated Solutions | Jul 2017 – Feb 2023 Projects: CRM Software Development, Digital Transformation, Business Process Improvement • Achieved 30%+ improvement in operational efficiency and 15% revenue growth through process optimization. • Delivered a new CRM platform that reduced complaints by 20% and improved reporting accuracy. • Produced comprehensive business cases, functional specs, and tracked agile deliverables with JIRA. Scrum Master (Volunteer & Full-time Roles) Kcompass Integrated Solutions & United States of Africa | Jan 2019 – Aug 2022 • Managed sprint ceremonies, resolved blockers, and ensured continuous team improvement. • Delivered MVP modules and promoted team ownership using Agile best practices. Business Analyst Michlart Services Ltd | Jan 2018 – Dec 2018 • Led process improvement for teller services, reducing password resets by 95%. • Developed Gherkin-based user stories and coordinated UAT and training delivery. Business Development Manager / Virtual Assistant The Style Harbour by Tonia | May 2016 – Jan 2018 • Managed product listings, customer inquiries, scheduling, and international exhibitions. • Improved e-commerce operations and expanded brand visibility on platforms like Etsy. School Secretary / Admin Assistant Corona Schools’ Trust Council | Sep 2009 – Mar 2016 • Coordinated administrative functions including reporting, scheduling, and communication. • Standardized reporting formats and transitioned legacy systems to digital platforms. Education & Certifications • MBA, Artificial Intelligence – Nexford University, U.S. • BA, English & Literature – University of Benin, Nigeria • Certified Scrum Master – Scrum Alliance • Certified Salesforce Business Analyst • Certified Salesforce Administrator • Clicked Workforce Training – Salesforce Admin & BA Tracks • Road to Growth Program – Enterprise Development Centre, Nigeria