Tong Thi Khanh Ngoc

Ngoc Tong Location: Binh Tan District, HCMC | Mobile: - | Email:-LinkedIn: linkedin.com/in/ngoc-tong-aa- | Twitter: twitter.com/vivianvipz Professional Summary Dedicated customer service professional with over 7 years of experience in the insurance and project management sectors. Experienced in managing claims, resolving customer inquiries, and coordinating remote operations. Proven ability to adapt to international markets and collaborate with cross-functional teams to enhance customer experiences. Key Skills - Excellent communication and problem-solving skills - Customer dispute resolution - Remote work proficiency and digital tools usage - Market research and analysis - Strong organizational and time management skills - Proficiency in CRM platforms - Fluent in English and Chinese Certifications - Life Office Management Association (LOMA 291, 281, 302) - Fellow, Life Management Institute (FLMI) - Non-Life Insurance Certificate Work Experience Bao Minh Insurance Company - Ho Chi Minh City, Vietnam Product Owner, Insurance | January 2024 - Present - Developed insurance terms and conditions for human-related insurance products. - Created product roadmaps and defined user experiences through market analysis and stakeholder engag - Worked closely with internal partners to execute insurance projects and communicate results across the o Manulife - Ho Chi Minh City, Vietnam Claim Assessor | May 2022 - January 2024 - Managed all aspects of the claims process, including medical cash direct billing. - Analyzed claim documentation and policy wording to ensure the validity of submissions. - Complied with complex legislative requirements in claims practices, reporting fraudulent activities when ne Aon - Ho Chi Minh City, Vietnam Senior Executive - Claim | April 2021 - May 2022 Executive - Claim | November 2018 - April 2021 - Handled customer service inquiries and resolved issues related to claim submissions. - Assisted insured clients in dispute cases and facilitated claim settlements. - Improved procedures and services through negotiation with insurers. Education Posts and Telecommunications Institute of Technology Bachelor's Degree in Accounting and Finance | 2011 - 2015