Toneita Donaldson

Toneita Donaldson Address: Meadows of Irwin , Montego bay, St. James Email:-,-Tel:- CUSTOMER SERVICE PROFESSIONAL OBJECTIVE To attain a challenging position with a dynamic organization seeking a self-motivated Customer Service Professional with excellent leadership and communication skills PROFILE • Over 10 years’ successful experience in customer service and support with recognized strengths in problem-solving and handling guest’s complaints • A team player, acknowledged as a ‘Total Quality Customer Service professional’ • Has done extensive training and grooming in customer service • Outstanding time management skills • Ability to work well under pressure and meet strict deadlines • Ability to work on own initiative • Proficient in Microsoft Office Suite, RDP & Visual 1 Property Management systems EXPERIENCE Couples Resorts Jamaica Groups Sales Coordinator • Prepares contracts for Tour Operators and direct groups • Create room blocks for contracted groups • Adjust and maintain room blocks in the system • Register Celebration Groups and assign codes • Track all bookings for Celebration Groups • Issue Prize Letters for Celebration Groups • Handle payments for all group bookings • Submit proposals online Tour Sites • Assist with payments on guest reservations • Assist with Travel Agent Commission Report Montego Bay, Ja 2014 – January 2020 • Manage bookings for all Fam Trips • Handles all guest queries from the booking engine and the online chat system • Log in to call Queue • Represented company at the annual Jamaica Expo Show Couples Resorts Jamaica Reservationist/Wholesaler/Sales Agent • Handled all Wholesale Bookings for Couples Sans Souci • Checked all Tour Operator Reports Montego Bay, Ja 2010 - 2014 • • Collected payments for Canadian Prepaid Tour Operator bookings • Quickly and effectively solved guests challenges • Assisted in rate loading • Assisted in room close outs on booking engine • Promoted and closed sales for the company • Made and confirmed reservations for clients • Handled guest queries • Log in to call Queue • Collected final payments on guest reservations • Assist with room close out and rate loading on the booking engine. Couples Swept Away Negril Front Office Guest Service Agent • Assisted in handling arrivals and departures • Assigned ready rooms and issued room changes • Quickly and effectively solved guest challenges • Posted and removed charges from guest rooms • Filed documents and made courtesy calls to guest rooms • Assisted in working the front office, reservation, telephone, room, lobby duties and the concierge desk Negril, Ja- Beaches Negril Sales Clerk EDUCATION • Assisted customers with sales and special inquiries • Managed store displays and assisted with stock inventory • Performed cashier and customer service representative tasks • Generated and increased sales revenue for the department • Cross trained in Sales, Front Office and Public Relations departments • ‘Employee of the Year’ for the department in 2005 Jamaica Institute of Management Associate Degree in Business Administration Deeper Life Bible School Certificate in Christian Ministry References Furnished Upon Request Negril, Ja-