Tomiwa Olalere

I am a motivated and results-oriented Customer Retention Specialist, Cold Caller, Appointment Setter and Lead Generation Specialist with a strong passion for helping businesses build lasting relationships with their clients while driving consistent sales growth. My professional journey has allowed me to master the art of communication, persuasion, and follow-up skills that are vital in converting prospects into loyal customers and maintaining long-term satisfaction. I take pride in my ability to connect with people from different backgrounds, understand their needs, and deliver tailored solutions that add real value.

As a Cold Caller and Appointment Setter, I have gained extensive experience in making high-volume outbound calls, introducing products and services, and booking quality appointments that lead to successful conversions. I am skilled in handling objections professionally and keeping conversations engaging and focused on value. My approach is built on empathy, confidence, and active listening, allowing me to build trust with potential clients even during the first point of contact. I’m also highly organized in managing leads through CRM platforms such as HubSpot and Salesforce, ensuring accurate data entry, timely follow-ups, and strong lead nurturing processes.

In my capacity as a Customer Retention Specialist, I focus on strengthening client relationships through consistent communication, problem-solving, and proactive service. I believe that retaining customers is just as important as acquiring new ones. I make it my mission to understand customer pain points, resolve issues promptly, and ensure that each interaction enhances their overall experience. By tracking customer feedback, identifying trends, and recommending improvements, I help businesses minimize churn and boost loyalty.

My skill set combines sales acumen, strategic communication, and data-driven decision-making. I am comfortable working in fast-paced, remote environments and can adapt quickly to changing goals and targets. I have a clear, neutral English accent, strong written communication skills, and a reliable work ethic that makes me dependable and consistent in performance.

Ultimately, I thrive in roles that allow me to contribute to business growth by building meaningful connections, creating positive customer experiences, and exceeding expectations. Whether I’m cold-calling a new prospect or following up with an existing client, my goal is always the same to deliver value, foster trust, and turn every interaction into a long-term relationship.