Tomiwa Aribisala | Freelancer Resume

Tomiwa Aribisala Customer Service Specialist I am self-motivated customer support freelancer with a desire to attain a position in customer service where my communication skills and natural ability to help people ﬁnd resolution to pressing issues will contribute to the company's eﬀorts to retain markets. - - Lekki Phase One, Lagos, Nigeria linkedin.com/in/tomiwaaribisala @estafanfargo instagram.com/tomiwah_ EDUCATION CUSTOMER SERVICE SKILLS B.Sc(Mathematics) University of Ibadan 03/2015 - 04/2020, Ibadan, Nigeria Interpersonal Skills, Phone Support, Research and Data Gathering, Problem Solving, Teamwork. WORK EXPERIENCE Persuasive Speaking, Multitasking, Negotiation. Customer Service Representative [Customer Retention] Multichoice Nigeria 01/2018 - 04/2019, Microsoft Excel for Reporting, Customer Relationship Management (CRM), Time Management. Lagos, Nigeria Achievements/Tasks Worked on a 500-row data spreadsheet to validate and update customer accounts information. Eﬀectively communicate with customers via calls using customer-friendly and appropriate language to explain bills, payments, issues, and aﬀordable bouquet packages consistent with Multichoice Nigeria standards. Managed large amounts of outbound interaction which includes team sales targets of 100 churn customer retention calls and 80 bouquet specials/promotions calls to ﬁnd out customer churn reasons and proﬀer solutions to follow. Compiled reports on overall customer satisfaction and identiﬁed patterns of customer complaints. Achieved a 98% customer retention outbound call rate by successfully closing cases within a 12 hour time frame. Increased company bouquet sales resulting in excess of 200% above ﬁnancial year sales goals, as a participant of the company customer retention team. Completed a 700-row data Microsoft Excel spreadsheet with the use of Excel functions in reconciling customer bouquet packages payable. Expertly overcame objections and secured aﬀordable bouquet sales by aligning features, beneﬁts and price of bouquet packages with the needs of customers. Contact: Mrs Adetola Ogunsanya - Marketing Intern Articulate Technologies Concept 09/2017 - 12/2017, Empathy, Patience, Active Listening, Computer Skills, Strong Verbal, Non-Verbal & Written Communication, Telesales, Data Entry, Chat Support, Email Support. Lagos, Nigeria Achievements/Tasks Google Docs, Google Forms for Data Analysis. Strong Attention to Detail, Presentation Skills, Documentation, Data Management and Analysis. VOLUNTEER EXPERIENCE Spantrix Publicity Volunteer (01/2020 - 04/2020) Publicized spantrix values and services using personal social media accounts (Facebook, Twitter, Linkedln, Instagram). Collaborated with fellow spantrix volunteers to ensure brand consistency. Responded to followers queries about spantrix in a timely manner on social media. Monitored customer reviews. ResearchRound Social Media Support Volunteer (01/2020 - Present) Publicized the Ibadan Review values and research methods on personal social media accounts (Facebook, Twitter, and Whatsapp). Created a 3 months social media content scouting calendar based on new research breakthroughs, historical research breakthroughs, university proﬁles, research journals spotlight, proﬁles of research organizations across Africa, humors about research, and research tips for ResearchRound social media platfroms. Conducted ResearchRound Google Forms research surveys (responses) on social media platforms. Promoted and participated in a social media Dedication Page Challenge by encouraging people to upload the funniest, the most awkward or best read Dedication/Acknowledgement page they have ever come across. ADDITIONAL TRAINING EXPERIENCES Marketed the company inbuilt ﬁnancial CRM software via word of mouth to ﬁnancial/accounting/corporate institutes and successfully secured 5 sales meetings. LinkedIn Learning Customer Service Specialist (06/2020 - Present) Drafted and prepared proposal letters, marketing presentations and reports. Slatecube Customer Service (04/2020 - Present) Contact: Mr Akorede Ahmad - Microsoft Excel Essentials for Reporting (12/2020 - Present) Jobberman Soft Skills Training (09/2020 - Present)