Tomina Yekinni

Tomina Yekinni 114 Newgate Tower, Croydon, Greater London-- I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. Willing to relocate: Anywhere Work Experience Remote Customer Service Advisor Eon Next Energy - London September 2021 to February 2023 • Responsible for managing over 35+ accounts daily and while ensuring quality service. • Perform client onboarding and continued communication through the client lifecycle. • Promptly respond to customer enquiries via phone, email, mail or social media. • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. • Processed orders, determined charges, and oversaw billing and payments. • Quickly and efficiently opening customer accounts by accurately recording account data while respecting data protection. • Maintain financial aspects of accounts by processing customer adjustments timely and professionally Coordinated the repair and maintenance of electric and gas meters across the country. • Handling B2B calls from multiple companies across the country regarding their electricity and gas queries in a efficient manor. • Increased customer satisfaction rate amongst our team during the year 2021 • Performed energy audits on large and small commercial clients. Remote Telesales Agent Hydro Cleansing - Croydon April 2021 to September 2021 • Received a list of 200+ numbers everyday and had to make outbound cold calls. • The target per day was 120 calls I always worked hard to make sure I archived more than expected. • Introduced ourselves as a company and the services we offer. • Politely asked clients who were not interested if I could get an email where I could forward some company information in case they needed our services in the future. • Negotiated contracts with potential customers then eventually closed sales. Sales Specialist Google - London August 2020 to March 2021 • Listened to customer needs and preferences to provide accurate advice. • Gather and documenting business requirements. • Educated myself more on our products to provide the most accurate answer to customers questions. • Trained staff in the pc section which really improved my team leadership skills. • Demonstrating Laptop and explaining how it works to customers which enabled me to gain more knowledge on our products myself. Brand Ambassador Harvey Norman (JBL) - Dublin, County Dublin December 2018 to May 2019 • Educated myself on all our speakers and headphones to give the customers the most accurate answers. • Promoted product on social media outlets, including Facebook, Twitter and Instagram. • Setting business goals and targets to be achieved within a certain time frame. • Organised Items in visually appealing manner to ensure our products were presented to our customers in the best possible way. Retail Sales Assistant Triple Tee hair and Beauty Salon January 2016 to April 2016 • Listened to customer needs and preferences to provide accurate advice. • Organized items in visually appealing manner. • Answering Phone calls with professional and knowledgeable responses. Education Leaving Certificate in Secondary school St Joseph’s Secondary School Navan - Navan, County Meath September 2012 to June 2017 Skills • Customer Service (3 years) • Computer literacy (10+ years) • Product knowledge (3 years) • Basic literacy and numeracy skills (10+ years) • Communication skills (6 years) • Sales • Retail • Cash Handling • Outside sales • Phone etiquette (2 years) • Cold calling (1 year) • Leadership (2 years) • B2B (2 years) Languages • English - Fluent • Yoruba - Fluent Awards Leaving Certificate Results August 2017 English: O4 (Pass) Equivalent to C Maths: O4 (Pass) Equivalent to C Certifications and Licenses Basic Security Awareness Training (BSAT) May 2018 to May 2023 Security awareness training is the process of providing formal cybersecurity education to your workforce about a variety of information security threats and your company's policies and procedures for addressing them. HACCP (Food Hygeine Level 2) May 2019 to May 2022 HACCP certification is an international standard defining the requirements for effective control of food safety. It is built around seven principles: Conduct Hazard Analysis of biological, chemical or physical food hazards. Determine critical control points. Manual Handling May 2019 to May 2022 Manual handling training is a legal requirement in any situation where your staff are required to do any lifting, lowering, pulling or pushing that carries any level risk. Most work environments employ people who incorporate the use of manual handling. Additional Information SKILLS OBTAINED FROM WORKING: Over the years the skills I obtained have helped me a lot not only in my professional life but also my personal life. I now know how I myself should be treated as a customer, how to work out a computer, how to study a product and gain knowledge about what I’m buying, how to communicate and how to work as a team. These are all skills I’ve obtained by working which are also now part of my everyday life! INTERESTS AND HOBBIES: I have love for cooking, singing, making my own music also. I started singing since the age of 10 and it’s been a big part of my life ever since.