Tomas Zuraev

Tomas Zuraev- |-| Toronto, ON | www.linkedin.com/in/tomas-zuraev-junior-data-analyst-a86aa812b/ _________________________________________________________ Summary of Qualifications Exceptional organizational, coordination, teamwork, and time-management skills to prioritize and effectively multitask Proven ability to provide exceptional customer service with strong interpersonal, communication and problem-solving skills Outstanding information management skills with ability to understand how systems are used to provide efficient support Proven ability to work collaboratively with diverse groups and establish ongoing business relationships Adaptable, self-motivated, reliable, punctual, with a strong work ethic and highly professional manner Outstanding problem-solving skills with ability to learn quickly and understand new business systems and concepts Works well independently under time pressure complemented by excellent teamwork skills and ability to meet deadlines 3 years of customer service experience with a focus on inventory management and cashiering Proficient in Microsoft Office, Photoshop, troubleshooting, upgrading, and programming Solid technical skills in HTML, CSS, JavaScript, Python, C, Microsoft Excel, and Java Fluent in English Technical Skills Operating Systems: Windows 10 Applications & Tools:Microsoft Excel, Azure Sandbox Tools: Google Workspace, RDBMS, IBM Cognos Analytics, Jupyter, SQLite Project Management Fundamentals: Agile, Waterfall, Scrum, Kanban, Trello Languages: SQL, Python Education & Certifications The complete Python Bootcamp, 22 hours Certificate December 2022 Hillel IT School, Java Basics course Certificate January 2021 Microsoft Azure AI Fundamentals Professional CertificateExpected 2024 IBM Data Analyst Professional CertificateExpected 2024 Junior Data Analyst ProgramNov 2023 – Mar 2024 NPower Canada │ Toronto 14-week intensive online training on the fundamentals of computer technology, and project management Utilize Excel spreadsheets to perform data wrangling and data mining Develop working knowledge of Python language for data analysis using Pandas and Numpy Effectively complete a capstone project by collecting data from multiple sources, performing exploratory data analysis, data wrangling, statistical analysis and mining of the data using Python libraries Work extensively on creating charts and plots to visualize data, and building an interactive dashboard using IBMs Cognos Analytics and various Excel charts/graphs Visualize data using Python libraries including Matplotlib, Seaborn, Plotly and Dash Compose queries to access data in cloud databases using SQL and Python from Jupyter notebooks Explain cloud concepts, benefits of cloud computing and core Azure architecture components Use core Azure services and choose the Azure AI services that best address a company’s challenges Control Azure spending and managing bills by applying recommended practices to minimize cost Demonstrated a high level of understanding of Agile Project Management Lifecycle and key techniques and successfully complete Agile projects using tools such as Scrum, Kanban Ontario Secondary School DiplomaJuly 2012 Neil McNeil High School │ Toronto, Ontario Diploma, Computer Programming December 2022 Seneca College | Toronto, Ontario Business and Management December 2017 University of Toronto | Toronto, Ontario Work Experience Customer Service Representative (Various Roles), Toronto, ON | 2015 – 2018 Adonis 2015 – 2016 Managed grill department, ensuring timely preparation of high-quality food items, resulting in increased customer satisfaction. Implemented efficient inventory management practices, reducing waste, and optimizing stock levels. Trained and mentored new staff members, contributing to a cohesive and well-functioning team. Implemented customer feedback mechanisms, actively addressing concerns, and improving overall service quality. Tim Hortons 2016 – 2027 Excelled in a high-pressure environment by consistently delivering outstanding customer service and meeting sales targets. Actively participated in upselling initiatives, contributing to an increase in average transaction values. Conducted cash handling responsibilities with precision, maintaining accurate records and minimizing discrepancies. Streamlined inventory management procedures, ensuring the availability of key items during peak hours. Golden Light Buffet 2017 – 2018 Elevated the dining experience for customers by actively engaging with guests, ensuring their needs were met. Collaborated with the kitchen staff to ensure seamless communication and efficient service delivery. Implemented cleanliness and hygiene protocols, contributing to a safe and pleasant dining environment. Assisted in menu planning and promotional activities, boosting overall restaurant sales. Total Credit Recovery 2018 Conducted professional and respectful debt collection activities on behalf of the Ministry of Finance. Implemented effective communication strategies to negotiate and settle outstanding accounts. Maintained thorough and accurate records of collections, ensuring compliance with legal and regulatory requirements. Collaborated with legal teams when necessary to escalate cases and enforce collections. Express Employment Agency 2018 – 2020 Worked in various roles, including kitchen, warehouses, dishwasher, etc., showcasing adaptability and a willingness to take on diverse responsibilities. Demonstrated strong organizational skills in warehouse management, ensuring efficient storage and retrieval of goods. Participated in quality control procedures, contributing to the delivery of high-quality products. Proactively identified and implemented process improvements, enhancing overall efficiency in various roles. Volunteer Experience (Optional) Youth Service WorkerJune 2019 - Sept 2019 City of Toronto | Toronto, Ontario Scheduled meet ups with young adults aged 18 to 29 and 2+ team members to provide detailed notes on youth recommendations for future city wide programs Created over 10 quantitative research projects related to social transformative justice with suggestions for incorporating this study into community efforts Maintained and updated data reports on past and current service plans with 2 team members to increase client satisfaction of piloted programs Identified needs of clients by building close relations with over 20 external youth community members Special Projects (Optional) Web and Graphic Designer July 2018 - Aug 2018 Professional-Electrical Services │ Georgetown, Ontario Communicated with the company owner to determine the design, layout and website’s ambiance to ensure that personal preference were input Worked independently on website projects and upgrades to ensure quality and ongoing client satisfaction Effectively used WordPress content management system from independently learning its functionality Edited 4 to 6 images and content to the specifications of the client for the new layout of the site Created a mobile interface that works on multiple mobile devices and systems