Tom Harvin Dela Cruz
Admin and Customer Service
Dynamic and results focused professional with more than four years of marketing experience, with
strong emphasis in managing projects, conducting quotation and costing analysis, and developing
digital marketing campaigns. Demonstrate strong communication and negotiation skills with
expertise in providing exceptional customer service and troubleshooting technical issues. Quick
learner with a strong aptitude for understanding and analyzing mechanical drawings and
interpretations, as well as being technology-savvy.
Contact
Phone
(-
Email
-
Address
Maguyam, Silang, Cavite,
Philippines 4118
Education
Experience
Aug 2023 - Dec 2023
Behavior Education Services Team l 91344 CA., Granada Hills
QC Admin (Virtual Admin)
Perform audit procedures efficiently utilizing CRM tools.
Communicate with therapists to ensure timely completion of pending reports.
Present daily audit reports, highlighting key findings and insights.
Manage the documentation process for client and employee exits, ensuring accuracy
and compliance.
Respond promptly to email inquiries, providing comprehensive and effective
information.
Oct 2022 - Jul 2023
IQOR Philippines – Dasmarinas l Philippines., Dasmarinas, Cavite
2017
Associate Degree
Asian Institute of Computer Studies
Computer Science
Collections Agent (Work-at-Home)
Negotiated payment arrangements with customers and create payment plans that are
feasible for both the customer and the company.
Best Computer Programmer
Educated customers on the importance of paying their bills on time and the
consequences of not doing so.
Most Proficient in English
Maintained accurate records of customer interactions and payment plans.
Student Council President
Expertise
CRM Audit
Mechical drawing analysis and costing
Project planning and management
Reporting and presentation
Document review and processing
Payment collections
Tools
CRM and MRP Tools
MS Office Suite
Google Tools
Zoom, MS Teams, Line, Viber
Asana and Basecamp
PowerBi
Oct 2018 – Sep 2022
SK15 Tech Corporation l Philippines., Carmona, Cavite
Marketing Account Officer II
Conducted quotation and costing analysis for new and existing products, ensuring
that pricing is competitive and profitable.
Analyzed and interpreted mechanical drawings to ensure that products are
manufactured to the correct specifications.
Managed the product shipping and export process, working closely with logistics
teams to ensure that products are delivered to customers on time.
Managed projects from conception to completion, ensuring that timelines are met.
Created client reports and presentations, providing insight and recommendations on
marketing activities and product development.
Developed and executed digital marketing campaigns across a range of channels,
including social media, email marketing, and SEO.
Reviewed documents and processes to ensure that all procedures are followed
accurately and that all documentation is up to date.
Mar 2018 – Oct 2018
Convergys Alabang l Philippines., Alabang, Muntinlupa
Customer Service Representative
Provided exceptional customer service by answering incoming calls and addressing
customer inquiries related to satellite TV services and billing.
Resolved customer inquiries and issues on the first call by identifying the customer's
needs and providing prompt and accurate solutions.
Troubleshoot basic technical issues related to satellite TV services, such as TV not
turning on, black box not working, no signal, etc.
