TOM
GREENWALD
WHO I AM
I am an I.T professional whose natural curiosity about the inner workings of
information systems drives me to learn new technologies and design
solutions that will best fit business needs.
EXPERIENCE
Alura Business Solutions
2020-PRESENT
Network Engineer – 11/2020 - PRESENT
• Technical account lead for 15 accounts
• Responsible for sales, pre-sales solution design,
and implementation for projects relating to all
technical skills listed
PMA Companies-
Senior Network Analyst – 01/2019-11/2020
• Strategic planning and budgeting
• Matrix managing I.T. resources during crossdomain projects
• Project management and coordination
• Highest level of escalation for all network issues
Network Analyst – 11/2017-01/2019
• Network maintenance and life-cycle management
• Lead Engineer and PM for VDI and Wi-Fi network
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design and deployment
Network resource for large-scale initiatives,
including selecting and implementing a
companywide unified communication platform.
Process improvement and assisted in ITIL
training and adoption
I.S. Specialist
Network, Security, VDI,
Virtualization & Automation
CONTACT
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TECHNICAL SKILLS
• VMware Product Suite
• Enterprise Networking
and Security
• AWS\Azure Cloud
Environments
• Windows Servers
• Windows, AWS and
Azure Domains
• Office 365
• Cloud\On-Prem Backup
and HA
• VOIP
• ITIL
TTTom Greenwald
2
EXPERIENCE CONT.
BUSINESS SKILLS
Network Consultant – 06/2017-11/2017
• Tier ll support for all network and server issues.
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This includes but is not limited to: Email, Printing,
VPN, Citrix, VMware, Backups, Active Directory,
DNS, DHCP, Routers, Switches, MPLS, etc., for
internal and external customers.
• Built and customized Windows and Linux servers
• Performed countrywide network device upgrades
and rollouts without user interruption.
• Server OS, network, and wireless vulnerability
remediation.
Desktop Consultant – 02/2017-06/2017
I was hired as overflow level I customer support so that the
desktop team could focus on resolving a widespread issue. Within
a few weeks, I developed a script to fix the problem and collect
information on the total impact. I used this data to create a report of
total company loss. I also maintained all level 1 support
responsibilities and redeveloped the software deployment process
at the same time.
EDUCATION
U.S. Financial
West Chester University of
Pennsylvania
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System Admin
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• Managed the online presence, desktop
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AUGUST 2012 – MAY 2016
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environment, and small business network
Provided helpdesk support for clients and staff
Computer science major
Economics minor
Swenson Arts and Technology
GRADUATING CLASS OF 2012
ResNet (WCUPA)
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System Support
• Provided level I & ll desktop support
• Responsible for wireless network site surveys
• Employee training and process development
Project Management
Financial Management
Strategic Planning
Vendor Relations
Effective Liaison w/ Business
Operational Efficiency
Computer Science focus
CERTIFICATIONS &
RELEVANT TRAINING
Nutronics-
Intern
• Desktop\helpdesk support
• Upgraded their firewall from sonic wall to Cisco
ASA
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Einstein Healthcare Network-
Field Desktop Technician
• Provided level I & ll desktop and level I network
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support
Supported tickets and deployments across
multiple locations
City Of Philadelphia-
Intern
• Helped implement the first paperless bid system
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VMware Horizon 7: Install, Configure, Manage
ITIL Foundation 2018 Certification
CCNA Home and Small Business Certification
Cisco Networking Academy, IT Essentials
Certification
MCAS (previously MOUS) Masters Certification.
NOCTI Certification
