Tom Erwin Rivera

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Work History- Pharmacy Assistant/Insurance Assistant Broadpath Philippines, Baguio City Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues. Worked first hand with care tickets and claims. Communicated instructions to patients or caregivers about proper use and storage of drugs. Kept pharmacy counter and related areas clean, neat and organized. Supported operation handling care, claims, emails. Answered telephones and provided information about order status, office hours, claims, and care tickets. - - Customer Service Representative SITEL Philippines , Baguio City Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Offered advice and assistance to customers, paying attention to special needs or wants. Provided primary customer support to internal and external customers. Handled customer inquiries and suggestions courteously and professionally. Participated in team meetings and training sessions to stay informed about product updates and changes. Utilized customer service software to manage interactions and track customer satisfaction. Processed customer service orders promptly to increase customer satisfaction. Bookkeeper/Senior Cashier Genesis Grains Center, Tabuk City Excellent communication skills, both verbal and written. Demonstrated a high level of initiative and creativity while tackling difficult tasks. Developed strong organizational and communication skills through coursework and volunteer activities. Cultivated interpersonal skills by building positive relationships with others. Paid attention to detail while completing assignments. Freelance Virtual Assistant Contact Address La Trinidad, Philippines 2601 Phone - E-mail-LinkedIn https://www.linkedin.com/in/tomerwin-rivera-a5900 Skills Computer savvy Upper intermediate Document filing Advanced Quality Assurance and Control Advanced Report preparation Upper intermediate Sales expertise Advanced Creative problem solving Advanced Recordkeeping strengths Education- Tom Erwin Rivera Advanced Bachelor of Science: Computer Engineering Kalinga State University - Tabuk City, Kalinga 3800 PH Multitasking Abilities Advanced Analytical and Critical Thinking Upper intermediate