Toluwalope Popoola

POPOOLA TO LU WA LO P E E D U C AT I O N / C E R T I F I C AT I O N 04/05/2022 Customer Service: Problem Solving and Troubleshooting -Elebu, Ibadan, Nigeria OBJECTIVE To utilise my technical skills and provide a professional service to customers, and provide excellent virtual assitance by applying and honing my knowledge and working in a challenging and motivating work environment. LinkedIn Learning 04/05/2022 Customer Service: Serving Customers Through Chat and Text WORK EXPERIENCE LinkedIn Learning 01/09/2018 BSc. Ed. (Integrated Science Education) University of Benin, Nigeria SKILLS // SOFTWARE Freshdesk Zendesk Trello Virtual Assistant Remote Services I 3/08/2023- Present Responded to emails in a professional and timely manner Scheduled appointments in order to ensure orderliness Managed and maintained calendars with high efficiency Documented activities during meetings for record purposes Customer Care Representative Finger of God Foods I 10/06/2021 - 3/07/2023 Took customer orders in an efficient manner Responded to enquiries through live chat Ensured customers received their orders Responded to customers questions and proferred solutions Slack G-Suite Calendly Zapier Zoom Asana // SOFT SKILLS Excellent Communication Email management Time management Customer relation Teamwork and organisational skill Operations Manager 3113 Signatures I 10/03/2021 - 09/06/2021 Responded to emails and phone calls in a professional manner Assisted manager in research making for the brand Lead generation and customer growth Represented the CEO in key engagements Overseeing of daily operations and workers effectiveness Customer Care Representative Wear HH I 05/02/2019 - 10/02/2021 Interacted with customers to address their concerns Answered questions and assisted customers with their needs Created tickets with the use of CRM software for quick resolution Ensured that conflicts were de-escalated quickly and smoothly