Toluwalope Adedokun

TOLUWALOPE OMOLADE ADEDOKUN Lagos, Lagos State, Nigeria   - -- Virtual Assistance || Social Media Manager ||Sales And Tele Marketing. Professional Summary Versatile, detail-oriented Virtual Assistant and customer service professional with about 2 years of experience providing exceptional support and ensuring projects are completed on time and with great precision. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Possess good and effective communication. RELEVANT SKILLS Virtual Assistance/Administrative Duties Good working knowledge of Communication and workspace management tools: Zoom, Slack, Google suite, etc. Communicates innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. Ensures office equipment runs smoothly and properly and manages the applicable inventories, orders/replace equipment, and supplies. Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. Maintains a detailed calendar to coordinate schedules, tasks, appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. Good knowledge of report writing, research, and recommending efficient and industry-related findings. Provides support to enhance the smooth running of the office. Customer Service Effectively managed contract, achieving customer's expectations Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. Reach out to leads, increase and build a pipeline of prospective customers and manage interfaces and social media handles. Upsell customers through the recommendation of products that meet their specific needs. Promotes sales and services also through the use of Canva and graphic designs. services. RESEARCH Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Business Growth Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. Work History 01/2017 to 01 /2023 Chief Operating officer GRACELAND RENEWABLES AND RECYCLING 04/2014 to 02/2020 03/2012 to 09/2012 02/08 to 06/08 07/2007 to 12/ 2012 Sales /Marketing /Business Dev. Manager TOLADOKS ENTERPRISES Customer Service/Project Manager EMPHERICAL PHARMACEUTICALS Laboratory Scientist CHILDREN OUT-PATIENT LABORATORY, UNIVERSITY COLLEGE HOSPITAL Administrative Officer/Social Media Manager RON BECKS NIGERIA ENTERPRISES Education Bachelor of Botany Olabisi Onabanjo University, Ago-Iwoye - Ogun State Master of Science: Ethnobotany University of Ibadan Training and Certifications Leadership /Management Training Exceptional Presentation, Crucial Conversation, Team Leader Program, Situational Leadership, Winning Strategic Opportunity (Pre-Tender, Tender, Contract), Customer Relation Management (CRM) System, Situational Leadership, Countdown, A Strategy Game for Project Teams, Zodiak Game of Business Finance and Strategy, Management of Change (MOC), QA/QC, Business Growth & Management, Start-up management, Partnership liaison, Operations Support, and Coordination. Programming Hub SQL((structured Query Language) Udemy Email Marketing: Cold Email, Marketing writing, Lead Gen Lead Generation Mastery with Facebook Lead & Messenger Ads Customer Support Skills LinkedIn Listening to Customers Project Management Foundations: Teams Customer Service: Problem Solving and Troubleshooting Customer Service Foundations Coursera Technical Support Fundamentals Other Training Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation