Tolulope Jegede

TOLULOPE IFEDAYO JEGEDE 1,Dapo Bode Thomas Street, Yaba, Lagos State. -,-CAREER SUMMARY: A graduate of Communication and Media Technology; Service-minded, growth-driven and a delivery focused personality with a good understanding of market trends. I look forward to playing a major role in the management of organisation’s resources in the most effective and sustainable way, detect problems and find scalable solutions to communication challenges. My work experiences and skills have enhanced my ability to work effectively, adapt quickly to any environment and deliver efficiently. I seek to leverage all relevant available resources in delivering superior value to internal and external corporate stakeholders, and maintain professional distinction through excellence and integrity in a growth-stimulated environment. TECHNICAL SKILLS Salesforce,Finacle, and MS Office Suite(Word, Excel, PowerPoint, Outlook) WORK EXPERIENCE FBN PRIVATE BANKING, RELATIONSHIP/ACCOUNT OFFICER FBNQUEST Merchant Bank August 2019- Till date Responsibilities and key skills: • • • • • • • Coordinate liability transactions between product owners and the channels team for all structured Products (Commercial Papers; Total Return Notes and Euro bonds). Coordinate all Treasury bills transactions between the team and the traders. Coordinate Private Banking and HNI transactions, ensuring compliance with established banking policies and procedures with the operations team. Coordinate and collate Business Performance Report for the Private Banking/High Net worth Individuals. Regularly update private banking sheet and collate weekly and monthly Report. Engage in market intelligence through surveys, research and brain storming sessions to provide up to date information of Financial Services trends and outlook. Maximize efficiency and profitability by raising Liabilities and Asset Under Management (AuM). CUSTOMER SUPPORT EXECUTIVE Platinum Worldwide Investment Concept Limited January 2019- August 2019 Responsibilities and key skills: • • • • Responded efficiently and accurately to inbound callers, explaining possible solutions and ensuring that customers feel supported and valued. Ensuring that all company policies and procedures, codes of conduct and regulatory guidelines are strictly complied with in the process of discharging duties. Understanding and striving to meet or exceed call center metrics while providing • excellent and consistent customer service. Proactively developed customer relationships, anticipate and provide solutions to customer’s needs and give high priority to customer’s satisfaction. • • • • Engaged in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed. Took part in training and other learning opportunities to expand knowledge of company and position. Ensured customers are given timely feedback on the status of their complaints and inform them of final resolution. Handled complaints, enquiries and request via email and other channels. NEWS INTERN Bond F.M (92.9) October 2015 May 2015 to Responsibilities and key skills: • Write and report news stories from specialized beat • Package news and assist news casters in the alignment of news stories • Schedule adverts and sponsored programs • Assist the announcer on duty in producing programs • Edit and modulate voices for jingles in recording studio • Send online news stories to social media platforms COFFEE CONNOISSEUR Vestar Coffee, Lagos State 2017-September 2017 July Responsibilities and key skills: • Welcomes customers by determining their coffee interests and needs. • Educates customers by presenting and explaining the coffee drink menu; answering questions. • Generates revenues by attracting new customers; defining new and expanded services and products. EDUCATION BSc (Hons) Mass communication and Media technology Lead City University The West African Senior School Certificate (WASSCE) Epe Grammar School CERTIFICATIONS • • • New Horizons Computer Learning Centers Institute of personality development and customer relationship management Community service certificate, Pro chancellor award PERSONAL SKILLS • Excellent communication Skill 2017 2013 • • • • • • • • • Ability to multitask and work within clearly defined project timelines. Problem Solving and analytical skills Effective use of social media In depth knowledge of Investment products Good interpersonal and human relations skill. Willingness to learn and positive attitude towards work. Ability to work effectively under little or no supervision. Excellent Team Player. Flexibility to address challenging situations at work. REFEREE Available on request.