Tolu Ahmadu

Tolu Ahmadu - Gravesend, Kent PROFILE Experienced analyst professional with a background in the Financial Service industry, leveraging analytical thinking to solve complex problems and deliver transformational initiatives. Skilled in business and data analysis with expertise in generating deliverables based on business inputs and cross-functional collaboration. Adept at full business requirement gathering, data analysis, stakeholder management, transitioning processes from current to future state and agile delivery knowledge. Currently pursuing self-learning in Tableau and Google Data Analytics Professional Certificate to expand proficiency in processing and analysing data, utilizing key analysis tools such as SQL, applying R programming language and developing data visualizations that inform crucial business decisions. Seeking a challenge in a dynamic environment, available immediately and open to both contract/perm positions. EXPERIENCE Lead Business Analyst – Lloyds Banking Group (Contract) July 2022 – Oct 2022 • Collaborated with key stakeholders to map high level end to end as-is process with Visio, identifying gaps and solutions • Documented full business requirements and used signed off process for creation and development of process collateral • Collected and analysed misaligned data of loan product and overlimit Commercial accounts to reduce operating cost of £300k annually, using data management solutions and tools to create a more cohesive and reliable dataset • Cleaned the data to ensure accuracy and implemented fixes, with data-driven recommendations to improve business outcomes based on insights gained from the analysed data Business Analyst – Computershare Loan Services (Contract) Oct 2021 – Dec 2021 • Led implementation of change request for process improvement by planning, developing and delivering change request from client, collaborating with stakeholders and cross-functional teams to adopt and drive required change • Impact assessment and requirement gathering sessions with acceptance criteria to improve processes and systems • Managed requirements/activities using Requirements Traceability Verification Matrix. Facilitated workshops with stakeholders, discussing change request delivery and validating requirements • Created high quality documentation of Business Requirement Document and internal process collateral as deliverables with and backlog priority management, conveying concepts and change to both technical and non-technical audiences • Go live readiness sessions and regular aftercare calls with impacted stakeholders post-delivery to support change, with ongoing and detailed reporting for stakeholders Brand and Creative Director – Dandy Lux Feb 2020 – Aug 2021 • Designed brand and visual design for small business, taking idea from concept to design and development • Responsible for user research, information architecture, visual design and user testing across web product • Collectively developed the user flow and visual style for the website design, email marketing, advertising/marketing • Consulted with tech freelancers/visual assistant to provide design solutions, solve user needs and business challenges • Implemented innovative and automated processes to accelerate continuous business growth Data Business Analyst – Royal Bank of Scotland (Contract) April 2019 – Dec 2019 • Explored and analysed large data set using SQL extract and Excel to identify trends, patterns and insights to support project activities and contribute to the data migration to a new computer storage system • Data-driven decision making, identified opportunities and provided solutions, maximising the value of client’s data assets • Root cause analyst (RCA) to identify faults, underlying issues and patterns within complex data sets, extracting insight from data and implementing ‘go forward’ fixes with clear traceability • Supported User Acceptance Test (UAT) phase of the software development life cycle by testing the misaligned application software and Mobile Banking App, working hand in hand with design and development teams • Assisted in providing quality assurance of data and training to end users in Genpact, India 1 Business Analyst – TSB Bank (Contract) July 2018 – Dec 2018 • Analysed as-is banking process for current accounts, policies, procedures, systems and data to identify gaps and areas for continuous improvements, engaging with all levels of stakeholders throughout lifecycle of project • Gathered full business requirements, proposed recommendations based on analysis and understanding of business processes and further mapped to-be process to solve gaps and support project objective • Integrated Treating Customers Fairly (TCF)/FCA regulations to the digital solution • Assessed cost control and contingencies. Managed expenditure to work, funds, redress and Distress and Inconvenience (D&G) where applicable to customers within the agreed operating budget Business Analyst – Clydesdale and Yorkshire Bank Group (Contract) June 2016 – July 2018 • Full development life cycle, supporting system testing and implementation activities of the deliverable solution • Analysed root cause of inefficiencies in internal processes and facilitated workshops to standardise the review process • Conducted extensive RCA to understand the wide disparity between CYBG decision outcomes and Ernst & Young independent/external audit outcomes • Collectively documented and managed project methodology to encompass data gathering, redress, payments, quality assurance and control • Contributed to the development of process collateral and training end users on developed processes and systems Associate – Coutts & Co. (Contract) May 2015 – Jan 2016 • Process review into existing client portfolio, using Avaloq to perform analysis of complex ‘sale appropriateness’ to determine the suitability of the sale of the Investment Product to both low and high-risk clients • Provided data insight and ad-hoc reports, presented analysis to a non-technical audience, bridging gap between the business and technical areas during design and development phases • Supported research, implementation of new processes and process improvements, shadowing current processes and training users on Avaloq and implementation of new offshore programme • Analysed current and legacy systems on Avaloq system to report current holdings and clients’ withdrawals in investment on complex/higher risk clients, communicating with relevant key stakeholders for consistency with agreed methodology • Administered weekly/monthly reports to measure project status, participating in workshops and forums; supporting adhoc activities as required for the project, reporting to senior/key stakeholders Business Support Analyst – Nationwide Building Society (Contract) Dec 2012 - May 2015 • Performed current state analysis of existing business processes to drive a culture of customer centric process excellence • Facilitated workshops for large-scale remediation project and mapped low level process to support project deliverables • Data analysis on Treasury Trust/Power of Attorney closed accounts, retrieving information a database, cleaning and screening data. Gathered requirements for administration of maintenance and validation of data • Post implementation activities and readiness sessions with delivery support, lessons learnt discussion and post reviews EDUCATION Postgraduate Certificate in Business Administration - University of Leicester BA (Hons) Advertising and Marketing - Coventry University KEY SKILLS Process Mapping | Requirement Gathering | Technical understanding of Financial Services/Banking Products and Procedures incl. Payments (Chaps, Swift, Bacs, International) | Stakeholder Management | Experience in Data Analytics and Data-Driven Decision Making | Project and Change Management | Microsoft Office Suite incl. Visio, Excel | Business Design Thinking | Proficient in Core Systems - Avaloq, TS2/TSYS, Vision Plus, Citrix, Google Analytics | Ecommerce – Web Development | Basic skills in SQL and R programming language | Knowledge of Tableau 2