Tokoni Okara

TOKONI E. OKARA Telephone: (- Email:-Address: 12 Isiyaku Ismaila Crescent, Abuja, FCT, Nigeria. SUMMARY I am a confident and enthusiastic individual with administrative, customer service, marketing, and sales experience. I have a passion for helping people solve their problems by providing an outstanding and personalized customer experience. I am committed to creating an enabling environment to ensure I meet the needs of every client. I welcome professional development opportunities, and I am always looking to acquire new strategies and approaches that I can employ in helping others. I strive to keep my workflow organized even while working under pressure. My approach to customer satisfaction is enthusiastic, combined with a friendly and genuine dedication to each situation. My goal is to help people reach a level of comfort where they feel they can open up and share their own stories. WORK EXPERIENCE PROFESSIONAL SKILLS RENT TO OWN SERVICES, Fitzgerald, GA. Customer Relations Expert/Telemarketer Outbound & Inbound (Remote) 2023 – Present Responsibilities: • Provide prompt and professional assistance by handling incoming and outgoing calls from prospective and existing customers. • Clearly explain the services offered by the company and guide customers through the relevant processes, ensuring a comprehensive understanding of their options. • Skillfully engage customers by asking relevant and insightful questions to assess their specific requirements and tailor solutions accordingly. • Respond promptly and accurately to customer inquiries, providing them with detailed information about the services they are interested in. • Proactively follow up with previous customers to explore potential sales opportunities and nurture ongoing relationships. • Diligently update and maintain accurate records of customer contacts, ensuring a comprehensive and organized database. Excellent customer service INSURANCE SUPERMARKET INTERNATIONAL INC. Miami, FL. Telemarketer Outbound (Remote) 2022 - 2023 Responsibilities: • Conduct targeted marketing campaigns to promote life insurance products and services to potential clients. • Engage in proactive and professional communication by making outbound calls to potential clients and handling inbound calls related to life insurance inquiries. • Effectively identify and qualify leads, connecting interested prospects with licensed insurance agents to provide personalized guidance and support in their life insurance journey. • Collaborate closely with the sales team to collectively achieve daily sales targets and contribute to overall business growth. • Demonstrate dedication by going the "extra mile" to achieve sales quotas, exceed customer expectations, and foster future sales opportunities. Team player Marketing and sales Microsoft office Google applications Adobe Critical Thinking Multitasking Prioritization Problem solving Independent Adaptability Flexibility Fast learner Communication Relationship building Organization Multicultural Work well under pressure WORK EXPERIENCE SKILLS HAWSKWORTH ADVISORS, Abuja, Nigeria. Executive/ Research Assistant 2021 – 2022 Responsibilities: • Establishing and maintaining robust client relationships through effective communication, regular engagement, and attentive responsiveness. • Conducting comprehensive research utilizing various methodologies and data sources to gather relevant information. • Monitoring project progress, tracking milestones, and implementing necessary adjustments to maintain project success. • Performing administrative tasks such as managing calendars, organizing meetings, and handling correspondence. • Assessing resource requirements and availability for projects and operational needs. • Providing support to team members and external partners by ensuring smooth logistical arrangements. • Facilitating effective communication channels within the organization and with external stakeholders. • Overseeing the management and maintenance of databases to ensure data integrity and accessibility. Creative writing THE CUBE CAFE, Abuja, Nigeria. Customer Experience Manager 2020 Responsibilities: • Managing retail operations, including inventory management, merchandising, and customer experience optimization. • Identifying procurement needs and sourcing suppliers/vendors that meet quality, cost, and delivery requirements. • Recording and documenting customer interactions, including inquiries, transactions, feedback, and complaints. • Collaborating with cross-functional teams to align messaging and ensure consistent brand communication. • Monitoring customer service performance metrics and reporting on key findings to management. • Collaborating with cross-functional teams to ensure seamless event execution and achieve event objectives. • Monitoring product/service quality, identifying deviations, and implementing corrective measures. • Creating and curating compelling content for social media platforms. SPANISH Beginner level- reading, writing. Intermediate – speaking. CREATIVE CULTURE LTD, Abuja, Nigeria. Communications Manager 2019 - 2020 Responsibilities: • Drafting and disseminating clear and concise communications, including memos, emails, and official documents. • Planning and coordinating all aspects of events, including venue selection, logistics, budgeting, and timeline management. • Managing the ticketing process for events, including ticket sales, registration, and attendee information management. • Maintaining confidentiality, accuracy, and organization of administrative records and files. • Collecting, organizing, and analyzing data to derive insights and support decisionmaking processes. Editing Wordpress.com Adobe Creative Cloud Social Media Canva LANGUAGES ENGLISH Native speaker- reading, writing, speaking. NIGERIAN PIDGIN Native speaker- reading, writing, speaking. EDUCATION UNIVERSITY OF VICTORIA, BC, Canada. B.A, Sociology. NORTH PEACE SECONDARY SCHOOL, FSJ, Canada. BC Dogwood Diploma. ARCHDEACON BROWN EDUCATION CENTER, Rivers, Nigeria. SSCE. WORK EXPERIENCE OTHER CERTIFICATES INDIGO BOOKS, Victoria BC, Canada. Customer Experience Representative 2016 – 2018 Responsibilities: • Handling cash, credit card, and other payment methods, ensuring proper accounting and reconciliation. • Collaborating with the inventory management team to ensure accurate stock records and efficient inventory control. • Demonstrating product knowledge and offering recommendations based on customer needs. • Assisting the process of receiving and fulfilling customer online orders. • Demonstrating flexibility and adaptability in transitioning between different departments or areas of responsibility as needed. • Assisting in planning and executing weekend events, including set-up, coordination, and customer engagement. • Selecting appropriate books and materials, promoting literacy, and fostering a love for reading. National Youth Service Corps 2020 THE ACQUISITION GROUP, Victoria BC, Canada. Senior Marketing Consultant 2015 Responsibilities: • Demonstrating strong communication and persuasion skills to effectively present product benefits door-to-door and close sales. • Verifying the accuracy of customer orders, including product selection, quantities, and pricing. • Collaborating with relevant departments to address any discrepancies and ensure timely order fulfillment. • Ensuring accuracy, accessibility, and security of digital records, customer information, and sales data. • Conducting training sessions and workshops for new staff members to facilitate their onboarding and ensure a smooth transition. • Conducting preliminary interviews with job applicants to assess their qualifications, skills, and fit for the organization. • Conducting training sessions and workshops for new staff members to facilitate their onboarding and ensure a smooth transition. • Promoting a positive team culture and facilitating effective communication and cooperation within the team. HP LIFE Customer Relationship Management 2021 HP LIFE Social Media Marketing 2021