Todd Brinlee

T ODD B RINLEE Billings, MT | - |-| LinkedIn S ENIOR G ROWTH P RODUCT M ANAGER Product Development & Design | Roadmap Development | Go-To-Market Strategy | Team Leadership Forward-thinking product management leader with a focus on driving growth and optimizing product performance. Utilize data and conducting AB tests to improve conversion, retention, reactivation, and referrals. Collaborates with stakeholders to prioritize features and develop quarterly product roadmaps based on business value. Utilizes data and analytics to drive decision-making and effectively communicates with stakeholders to ensure alignment and understanding. Works closely with Engineering and Product Design to ensure effective product designs and trade-offs. Collaborates with Data Analytics and Product Research to optimize platform performance. Presents to leadership on the impact of new products and improvements on key performance indicators. Supports Agile methodologies through daily stand-ups, grooming sessions, sprint kick-offs, retrospectives, and collaborative design exercises.  Adept at fostering collaborative, cross-functional partnerships across business units, departments, and management levels to build a comprehensive understanding of requirements and determine effective solutions.  Deliver strategies and structures that facilitate business scalability to support future growth objectives.  Drives continuous improvement through proactive monitoring of progress to goals, identifying opportunities to elevate performance and operational efficiencies.  Recognized for the capacity to cultivate a culture that inspires high-performance through valuing individual contribution and the provision of training that equips teams with the tools, knowledge, skills, and confidence to achieve challenging goals.  Recognized for driving product innovation and implementing large scale commercial projects and known as a disruptor in offering new products for market. Core Competencies      Product Management Lifecycle IT Strategy Development Software Development Lifecycle (SDLC) Information Security & Quality Improvement Technical Product & Growth Management      Solution Design, Testing, Deployment Regulatory Compliance SLA/Contract Negotiations Configuration Management Agile and Scrum Methodologies      Cross-Functional Leadership Training & Development Project Management Cybersecurity Management Budget Planning/Management Leadership Experience 2022 – Present • LUMEN TECHNOLOGIES • Billings, MT Senior Lead Product Manager Cybersecurity & A.I. Lead cross-functional teams to successfully build and launch partner products, driving revenue growth and market expansion. Establish strong and mutually beneficial relationships with technology partners, ensuring robust contracts and alignment with market and partner needs. Managed a key multimillion dollar contract, optimizing its value and impact for the organization. Develop innovative roadmap plans to differentiate products, enhance core capabilities, and effectively address customer pain points. Represent company as a respected speaker, highlighting platform innovation and addressing cybersecurity trends and mitigations. Serve as a partnership owner with industry analysts, increasing brand visibility and recognition within the cybersecurity industry.  Orchestrated a transition from Agile framework to Scrum methodology, taking on the role of Scrum Master to guide teams through the change. Provided guidance and support to teams as they adapted to the new methodology, enabling them to deliver highquality results with improved efficiency and collaboration.  Evaluated viability of products for market success, conducting thorough market research and analysis. Leveraged customer insights and market trends to inform product development decisions, resulting in launch of three new products within a 12-month period.  Cultivated strategic partnerships to drive sales growth and collaborative marketing efforts. Fostered relationships with both current and future partners, resulting in a 15% increase in sales and expanded market presence.  Implemented both Agile and Scrum methodologies to streamline the development process of upfront seller's toolsets, slashing sales cycle time 75% and transforming time to complete a sale from weeks to minutes, boosting efficiency and customer satisfaction.  Leveraged pre-launch customer feedback to make strategic adjustments to product design and implemented a modernized order process system, streamlining ordering process to gain a 25% increase in opportunity management within the first quarter of launch, enhancing overall customer experience and driving sales.  Built and launched a modernized and mobile-friendly platform for the order process, reducing order errors by 20% and increasing sales conversion rates by 5%. This comprehensive improvement enhanced operational efficiency and customer satisfaction. T ODD B RINLEE Page 2 2020 – 2022 • ZOOM • Auburn, CA Technical Product Specialist Utilized initiative-taking and hands-on approach to boost client satisfaction by conducting webinars and training sessions to communicate ongoing product enhancements and releases, improving customer satisfaction, and cultivating strong client relationships.  Steered successful re-establishment of corporate Annual Recurring Revenue (ARR) programs by driving customer success initiatives and providing software engineering guidance, capturing a 75% increase in ARR and a 50% improvement in client satisfaction.  Collaborated closely with cross-functional teams to prioritize and implement customer product suggestions and feature requests, leading to a notable 10% increase in product adoption rates, driving growth and customer engagement.  Effectively communicated ongoing incremental releases and product enhancements to clients, resulting in a substantial 30% decrease in churn rate and a valuable 10% increase in upsell opportunities.  Built and implemented the Technical Account Manager Model (TAM) program, encompassing formation and buildout, obtaining a noteworthy 25% reduction in product implementation time and an impressive 40% improvement in adoption rates, driving overall efficiency and customer success.  Introduced a highly impactful staff mentoring pilot program that catalyzed a remarkable 3x increase in global staffing, stabilizing the team and achieving profitability within the first year, demonstrating strong leadership and strategic decision-making. 1998 – 2020 • AT&T • San Francisco, CA Senior Technical Manager Leveraged market insights and innovative approaches to drive successful market entry and establish a strong competitive position. Implemented best practices for maintenance plans, automation of security controls, and Agile software development life cycle (SDLC) methods. Created and executed a comprehensive training program to provide direct sellers with in-depth knowledge of core offerings, driving enterprise-wide adoption and increased familiarity with the company's products, resulting in an instantaneous funnel for direct market sellers and driving revenue growth.  Developed and executed highly effective product strategies for high-performing teams, resulting in an outstanding annual growth revenue increase of $3.2M across all AT&T product lines.  Led the creation and execution of impactful product launch strategies for AT&T's new product lines, delivering exceptional results with a remarkable 35% increase in revenue and a significant 10% gain in market share within the first year.  Established robust operation center processes for network and system security monitoring, incident response, and threat detection, securing an impressive 40% decrease in incidents across multiple disciplines within the telecommunications industry, enhancing overall security and operational efficiency.  Expanded software applications in diverse industries such as technology, manufacturing, healthcare, retail, and government, while reducing network and telecommunications security risks. Achieved a remarkable 40% reduction in escalations and improved customer satisfaction scores by 15%.  Provided strategic guidance to cross-functional teams leveraging expert knowledge of AT&T product lines, gaining a 30% reduction in time-to-market for new products and features, enhancing the organization's agility and competitive advantage.  Conducted comprehensive market research to identify key customer pain points, leading to the development of new product features, propelling the Net Promoter Score (NPS) by an impressive 15%, demonstrating a deep understanding of customer needs and driving customer loyalty.  Implemented process improvements for the BVOIP product, resulting in a remarkable 67% reduction in cycle time and significantly increased efficiency. Streamlined operations and optimized performance to deliver exceptional results.  Orchestrated the end-to-end product launch of the company's first Software-Defined Wide Area Network (SDWAN) and Virtual Private Line Service (VPLS) global products, achieving a successful market entry, generating an impressive $10M in revenue within the first quarter and establishing the company as a leader in the industry. Tools & Technology Skills  Tools: Microsoft Office (Excel, Word, PowerPoint, Notes, Visio), PowerBI, JIRA, Salesforce, SharePoint, Teams, Zoom, Android, IOS, mobile commerce platforms  Skills: Innovation, Strategic Thinking Systems & Network Security, Program Management, Product Management, Plan Development, SAFe Agile Epic Owner & Scrum Chief Scrum Master, DevOps & SDLC, P&L & Forecasting, Customer Experience, Product Design, Product Road mapping, Public Speaking, Coaching/Mentoring, Organization Leadership, User Experience (UX) Design, Cross-functional Team Leadership, Data Analysis and Interpretation, Stakeholder Management