Tochukwu Ojiako

OJIAKO TOCHUKWU ESTHER- PROFESSIONAL SUMMARY A trained virtual assistant and customer support specialist with core skills in relevant software and tools for efficient operations, proficient in CRM tools, Microsoft Office Suite, and administrative support functions. Committed to delivering excellence in customer service and contributing positively to team dynamics. Dependable and trustworthy with sensitive tasks. Demonstrated ability to handle customer inquiries, resolve issues, and ensure satisfaction through personalized service delivery. Resolve issues quickly and effectively. Dedicated to excellent service and client satisfaction. SKILLS         Virtual Assistance Customer service Complaint resolution Supporting tickets Email/Chat Support Effective Communication Administrative Support CRM Tools (Hubspot, Freshdesk, Trello, Calendly, Monday.com )          Microsoft Office Suite Travel arrangements Appointment Scheduling Google Workspace Time Management Calendar Management Call Documentation Problem-solving aptitude Email management WORK HISTORY Administration Officer  Provided outstanding assistance to over 150 customers thereby, contributing to a 25% increase in positive customer reviews through a customer-centred service approach.  Provided information about our facilities to members, assisting with inquiries and making recommendations.  Provided accurate information about our products/services.  Handled requests and concerns promptly and courteously, striving to exceed their expectations.  Built rapport and establish positive relationships with members to ensure a personalized and memorable experience.  Played a key role in complaint resolution by collaborating with various departments, which decreased escalated customer complaints by 10%. Biology Tutor  Developed engaging curricula, including lab experiments and other scientific investigations; present lessons; and evaluate student performance.  Set up exams, assessments, and experiments in accordance with curriculum requirements and standards of the state and district.  Utilized interactive teaching methods to engage and motivate students, enhancing their understanding of biological principles and practices.  Assessed student progress through structured evaluations, providing feedback and tailored support to promote academic achievement. Customer support Officer  Attended to over 100 customers on a weekly basis, solving problems and ensuring adequate satisfaction which drove the total customer satisfaction rate to increase from 40% to 60% in my first 6 months of joining the company.  Ensured customer satisfaction and provide professional customer support.  Maintained a positive, empathetic, and professional attitude toward customers at all times.  Responded promptly to customer inquiries.  Acknowledged and resolving customer complaints.  Communicated with customers through various channels. Election Adhoc Staff  Confirmed that voters details in the PVC are contained in the register of voters and ticks the appropriate box by the voter’s name before accreditation and before voting.  Applied indelible ink on the appropriate finger of the voter before accreditation and before voting.  Issued voter with duly endorsed accreditation tag.  Issued ballot paper(s) to voters and thereafter ticks the register of Voters in the box on the right side of the voter’s name  Assisted in the preparation and sorting of the ballots. Education _ Bachelor of Science: Parasitology and Entomology Nnamdi Azikiwe University - Anambra State, Nigeria