I have 10 years Customer Service & Technical Support experience at agent level, back office & supervisory. Able to deliver World Class customer service effortlessly via email, chat & phone. I also have also dabbled a bit in Quality Assurance over the years as well as training (while in my capacity as a Team Lead). Creating an exceptional customer experience comes second nature to me. I am very focussed, driven, detailed oriented and extremely good with deadlines and working under pressure.