TJ TAMBEN
Health Insurance Specialist
Data Entry
Results-driven professional with a versatile background spanning marketing,
quality analysis, customer service, and education. With strong organizational
and analytical skills, I excel in fast-paced environments, driving results through
strategic planning, team collaboration, and exceptional customer service.
Proven track record in the real estate industry as a marketer, where I successfully managed talent acquisition, campaign analytics, and social media
strategy.
In the health insurance sector, I ensured data accuracy as a quality analyst, overseeing Aetna error reports and training subordinates.
As a customer service representative in the BPO industry, I effectively addressed customer complaints and provided technical support for top-tier
clients, including Bank of America.
Additionally, I taught computer fundamentals and software development as a college instructor, evaluating student performance through exams and
projects.
WORK EXPERIENCE
CONTACT
.-Nationality: Filipino
Years of Experience: 10+ years
EDUCATION
.
COBRA Benefits Associate
Health Insurance Industry (Aspen)
Oct 25, 2023 - Dec 25, 2024 (1 year)
Managed COBRA administration, including notice validation,
premium remittance reporting, and subsidy management
Coordinated open enrollment and renewal processes, ensuring
accurate rate syncing and participant setup
Processed benefit enrollments and premium adjustments for
Qualifying Life Events (QLEs) in iSolved and with carriers
University of Cagayan Valley
Bachelor of Information
Technology
( 2007)
SKILLS
Microsoft Excel Proficient
Communication
Calendar Management
Time Management
Resolved integration errors for employees and clients, ensuring
seamless benefits administration
Marketer, Marketing
Real Estate Industry (The Entrepreneur)
Jan 20, 2020 - Oct 25, 2023 (3 years)
Pools of talented virtual assistants helping clients in the real estate
industry.
Draft website design before delegating to website developer
Talent acquisition: Set up job postings and run paid campaigns to
indeed.com
Research and analyze competitors to position our business
Coordinates with other departments and understand what marketing
materials are needed to follow up with the clients
TJ TAMBEN
WORK EXPERIENCE
Quality Analyst, Team Captain
Health Insurance Industry (Total Benefits Solutions)
Feb 18, 2014– May 31, 2019 (5 years)
Monitors accurate customer's medical insurance information entered to company's system
Takes care Aetna error reports, Quality Assurance audits, coding reconciliation of Aetna
International groups
Sends out reports to each agent's every month for their data accuracy
Support and train subordinates in quality data check
Customer Service Representative
BPO Industry (IBM Daksh and Teletech Customer Care
Jul 30, 2012 - Aug 27, 2012 (1 year)
Answering general and billing inquiries
Processing replacement and refund
Performs basic troubleshooting of their phones and device setting, resetting password
Assist in purchasing new devices
Effectively addresses customers complaints about telephone service, wireless reception,
internet connectivity and billing issues.
Answers phone calls of Bank of America customers
Perform requests such as increase spending limits, removing late fees, how to read their
bill, familiarity of the company’s credit card products, logging in reported lost/stolen card,
card replacement, and activation of new card
Offers company new credit card products/services, offers safety program as add-on in
protecting their identity
College Instructor
University of Cagayan Valley (Educ. Services Industry)
Jun 2012 – Dec 2013 (1.5 years)
Conducts teaching and training classes and present the fundamentals of computer,
Information Technology and software development
Evaluates training by measuring laboratory performance; written examinations and group
projects.
Provide classroom and/or Lab instruction
Participate in the development or classroom projects and group activities
