Tiza Lexina Mumba

TIZA LEXINA MUMBA ADMINISTRATION AND FINANCIAL OPERATIONS SPECIALIST PROFESSIONAL SUMMARY Lusaka, Zambia EDUCATION Studying ZICA || Chartered Accountant Zambia - 2024 – Present. Diploma in Banking and Finance || Zambia Institute of Banking and Financial Services 2015 – 2019. Grade twelve (12) School Certificate || Libala Secondary School - 2008 – 2010. Experienced Professional with a strong background in office operations, financial management, and customer service within technology and retail environments. Skilled in managing daily operations, implementing office policies, and driving change management to boost performance. Proven ability to handle accounts, reconciliations, and financial reporting with accuracy, alongside advanced proficiency in organizing and maintaining documentation and information systems. Experienced in handling diverse customer inquiries, enhancing service delivery, and promoting product sales. Well-versed in Microsoft Office, project management, and data analysis tools, with certifications in Psycho-Social Counseling, Monitoring & Evaluation, and Project Management. Currently pursuing a CA Zambia qualification to further strengthen financial expertise. PROFESSIONAL EXPERIENCE ADMINISTRATIVE MANAGER || SKYWAVE TECHNOLOGIES – 2022 Present DUTIES: Microsoft Package Certificate || University Teaching Hospital 2011 – 2012. Psycho-Social Counseling and HIV Testing || Ministry of health/UNSAID - 2013 - 2014. • Manage daily office operations to ensure efficiency in implementing office policies, standards, and procedures. • Drive performance improvements by initiating, facilitating, and leading change management strategies, advising management as needed. • Follow up on overdue accounts, perform account reconciliations, and ensure customer records are current. Certificates in Monitoring & Evaluation, Project Management and Data Analysis (SPSS & EXCEL) || High Impact Institution Academy - 2023 - 2023. • Maintain daily, weekly, and monthly cash reports by managing petty COMPUTER PROFICIENCIES • Schedule meetings and appointments for company executives. • Receive, process, and respond to customer needs effectively.   Word Excel cash and office expenses. • Define company information requirements, continuously assessing information systems for data gathering, processing, storage, and retrieval effectiveness.     Outlook  Excellent Communicational Skills.       Interpersonal Skills. PowerPoint Publisher Access PROFESSIONAL SKILLS Organizational Skills Strong Analytical Skills Problem Solving Leadership Skills • Promote and sell company products and services. • Collect and deposit cash and cheques from clients, paying bills or invoices, and keeping records for reconciliation. • Organize and maintain paper and electronic filing systems, updating and storing all company correspondence and materials. • Update account journals and manage financial records. • Process payments, invoices, account payables, and receivables, ensuring timely follow-ups with clients and suppliers. • Prepare reports and presentations with statistical data as required. Excellent time management REFERENCES MR. Pule K.C MWANSA Head- Administration and Commercial Services Skywave Technologies Limited Cell:- MR. Teddy LUKWESA Tree of Life Deputy Program Manager, Character Development. Family Legacy Missions Zambia Cell:- - MS. Maria NSOWA Administrative manager Woodlands Baptist Church Cell: - ADMINISTRATIVE ASSISTANT || SKYWAVE TECHNOLOGIES – 2018 - 2021 Dec DUTIES: • Assist in managing daily office activities to ensure smooth operations and adherence to office procedures. • Schedule and coordinate meetings, appointments, and travel arrangements for executives. • Prepare and organize documents for meetings, presentations, and reports. • Handle incoming and outgoing communications, including calls, emails, and mail distribution. • Maintain accurate records and filing systems, ensuring easy access to company documents. • Process and track invoices, payments, and other financial records. • Order and manage office supplies, keeping track of inventory levels and replenishing as needed. • Support customer service by addressing client inquiries and requests. • Assist in preparing expense reports and petty cash reconciliations. • Coordinate and facilitate internal and external communications, ensuring timely responses and follow-ups. COUNSELOR || FAMILY LEGACY MISSIONS ZAMBIA - 2012 – 2013. DUTIES: • Collaborate with other counselors to help children learn how to manage real-world constraints, such as time and material limitations, in their daily lives. • Manage gifts and contributions for children in the sponsorship program to ensure proper distribution. • Assist in maintaining supplies required for children's food programs. • Collect and organize correspondence, stories, and pictures from events within the child sponsorship programs, preparing them for communication with sponsors. • Support and motivate children to engage in sports and physical activities to promote their well-being. • Provide emotional support and guidance to help children cope with personal challenges and build resilience. • Coordinate with caregivers to identify and address individual needs of children under full-time care. • Participate in creating a nurturing and supportive environment for orphaned and vulnerable children. CASHIER || ENGENE FILLING STATION CHILIMBULU ROAD (FOR KALAJERE) - 2011 – 2012. DUTIES: • Operate the point-of-sale system in the quick shop to process customer purchases efficiently. • Manage and operate gas fuel tills, ensuring accurate handling of fuel transactions. • Receive payments for goods and services, including cash, cards, and mobile payments. • Conduct daily reconciliations of cash and sales transactions to ensure accuracy and accountability. • Assist customers with product inquiries and provide information on available goods and services.