Tiwanna Watkins Gathers

 T/W Tiwanna Watkins-Gathers Human Resources/ Customer Service Professional CONTACT- Millersville, MD 21108 linkedin.com/in/tiwanna-watkins Professional Summary Experienced Human Resources Assistant, Data Entry and Customer Service Officer with experience in a call center environment. Strong ability to enter data, answer calls in Human Resources and other sectors. Professional Experience Camper Sister’s Bakery Bakery/ Self- Employed 2013-Present Manage incoming orders, via phone and or email. Provide excellent Customer Service Package, print labels and export goods Track and order supplies and cost Travel and set up for events Flashpoint Personnel Accounts Payable/Customer Service, Annapolis, MD- Answer daily incoming e-mails and calls Enter foreign change payments into Crosspoint system Meet end of month and yearly deadlines Arundel Lodge Human Resources- First point of contact, oversaw incoming paperwork, recruiting, answering incoming calls, recruiting, placing hiring ads Maryland Dept of Veteran Affairs Benefit Specialist, Hurlock, MD - Answer incoming calls from Veterans, Assist with military benefits. Meet with Veterans personally or virtually to obtain claim information. Represent Veterans as a state agency and follow up on incoming claims, provide correct paperwork and track claims with the Federal government. Education Anne Arundel Community College Business Certification Cambridge South Dorchester High Diploma Skills Customer Satisfaction Data Entry Call Center (incoming) Empathetic and Courteous Ability to collaborate effectively Train new employees Ability to interview Resume Screening Detail Oriented