Titus Emmanuel Adebayo

TITUS EMMANUEL ADEBAYO Phone number:-, Email:-, Address: Adekunle Police Barracks, Yaba Lagos. DOB: 24/12/1996. OBJECTIVE To obtain a position as a customer service representative where i can utilize my communication skills, problem-solving abilities, and extensive customer service experience to deliver top-notch service to customers. SKILLS Excellent communication skills, both written and verbal. Problem solving and analytical skills. Ability to work independently and as part of a team. Highly inclined in customer service, customer relation and complaints resolution. Ability to adapt to new technology and processes quickly. Ability to work on flexible working hours and shifts Excellent computer skills; Microsoft Word, Excel and Power Point. Highly motivated and eager to learn new things. Knowledge of Binance P2P Knowledge of blockchain and digital assets Time management. PROFESSIONAL SUMMARY 2+ years of experience in customer service roles. Excellent communication skills, both verbal and written. Proven ability to handle customer complaints and provide effective solutions. Strong multitasking and organizational skills. WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE [08-2022 – Till date] The Shawn Exchange, Yaba Lagos State. Performs online service activities to achieve company sales objective Provides accurate and timely information to customers to resolve problems that arise. Helps customers trade their coins and giftcards Communicates with customers through chats Maintained accurate customer records in company database. Responds to customer queries promptly CLASSROOM TEACHER (NYSC). [09-2021 – 08-2022] Muslim College Ayete, Ibarapa North, Oyo State. Created lessons for secondary school students and ensured compliance to the standard of educational curriculum. Set examination questions, supervised examinations, and marked examination scripts. Computed data and maintained various office files with utmost confidentiality; created memos, reports, spreadsheets. Served on a team that created short- and long-term schools’ objectives in accordance with the principal’s goals. CUSTOMER SERVICE REPRESENTATIVE. [11-2019 – 08-2021] Health First Medical Venture, Ikare Akoko, Ondo State. Assisted customers via phone, email, and live chat, responding to inquiries, resolving complaints, and providing product information. Attended to walk in and Online customers taking their orders. Handled order processing, including order entry, tracking, and fulfillment. Assisted in waybill preparation. EDUCATION BACHELOR’S DEGREE IN APPLIED GEOPHYSICS [2021] Adekunle Ajasin University, Akungba – Akoko, Ondo State. SENIOR SCHOOL CERTIFICATE EXAMINATION [2013] Ipe High School, Ipe Akoko, Ondo State. CERTIFICATION CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT [2023] ACE Coterie Consulting, Lagos. LANGUAGES English Yoruba