Titilope

I help companies keep their customers happy and make them return. For over four years, I've worked across customer support, content, and growth. Currently, I'm on the frontline at an AI storyboarding and video company, where I handle user issues, write help articles and tutorials, and pass product feedback to the dev team. Before that, I was an SDR at Hugo, working with remote teams for major tech and media companies.

I'm hands-on with tools like Intercom, HubSpot, and ZohoDesk, whether it's managing tickets, running live chat, building workflows, or tracking the metrics that actually matter for customer satisfaction.

With my unique mix of experience, I've learned to read the room, even over text. Sometimes customers need a fix. Sometimes they need reassurance. Sometimes they just need someone to listen before jumping into solutions. I bring that awareness to every interaction.

I also bring my writing skills on board to create docs, FAQs, and blog content that answers questions before customers have to ask. My writing has been featured on HackerNoon (where it trended at #15) and MedTech World, among others.

I hold a BA in English, a HubSpot Content Marketing certification, and I'm a 2022 US Carrington Fellow. I'm remote, reliable, and ready to plug into your team.

If you're looking for someone who can support your customers and strengthen your content at the same time, let's talk.