Titilola Ojugbele

Titilola Ojugbele Executive Assistant- - Lagos, Nigeria https://www.linkedin.com/in/titilolaojugbele/ Professional Summary Proactive Executive Assistant with 3+ years of experience supporting C-level executives and entrepreneurs by streamlining operations, managing complex schedules, and optimizing workflows. Known for boosting productivity by 20% through calendar automation and inbox management, and helping clients achieve a 15% increase in project efficiency by improving task coordination. Adept at handling sensitive information with discretion while ensuring executives focus on strategic decision-making instead of routine admin tasks. My goal: free leaders from the daily grind so they can focus on strategy, growth, and big-picture decisions. Core Skills • Calendar & Schedule Management • Travel & Meeting Coordination • Inbox & Communication Management • Customer Support & Client Relations • Project Management • Document & Presentation Preparation • Active Listening • Problem-Solving Tools & Tech Proficiency: Productivity: Google Workspace (Docs, Sheets, Calendar), Microsoft Office Suite (Word, Excel, PowerPoint). Project Management: Trello, ClickUp, Notion. Communication: Slack, Microsoft Teams, Zoom. Customer Support: Zendesk, Freshdesk, HubSpot. File & Data Management: Dropbox, Google Drive. • • • • • Professional Experience Virtual Assistant/Freelance, AdejumokeCoker Design & Fashion Streamlined client inbox and communication channels, reducing missed inquiries by 40%. • Scheduled client appointments and managed follow-ups, contributing to a 10% increase in client retention. • Provided multi-channel support (email, chat, social media). 04/2025 – 06/2025 Remote Customer Service Representative, BLG Interior Concepts • Resolved an average of 30+ live chat queries per day, maintaining an 80% customer satisfaction score. • Maintained professionalism and empathy during escalations. • Coordinated projects and team operations that boosted efficiency by 20%. • Assisted in carrying out successful ad campaigns, leading to a 30% business boost. 10/2023 – 02/2025 Remote Virtual Assistant/Social Media Manager, Fusion Style World • Managed inboxes and customer support inquiries, achieving a 70% client satisfaction rate. • Provided administrative and project support where necessary. • Supported decision-making by preparing reports and briefing documents, improving meeting efficiency, and reducing prep time by 30%. 05/2020 – 01/2022 Remote • Education Bachelor of Science in Economics, University of Lagos 08/2012 – 10/2016 Lagos, Nigeria Certificates ALX Africa Virtual Assistant Programme – 2024 Project Management and Business Analysis - 2024 Digital Technology Business School Portfolio Portfolio link Digital Witch Certification in IT Support Skills - 2023 Customer Service Skills - 2023 Alison.com