Titilola Akiode

Titilola Lizzy Akiode Lagos, Nigeria - |- OBJECTIVE Seeking a challenging role as a Customer Care Representative, where I can apply my energetic nature, excellent communication skills, ability to work independently, and quick-learning abilities to provide exceptional customer support. With a strong background in administration, extensive customer service experience, expertise in appointment setting, adeptness in email management, and basic IT proficiency, my objective is to effectively support customers, streamline communication processes, and efficiently schedule appointments, ultimately enhancing overall customer satisfaction and organizational success. SKILLS Verbal & Written Communication Empathy Problem Solving Multitasking Teamwork EDUCATION 2008 Yaba College of Technology Industrial Design Higher National Diploma 2005 Yaba College of Technology Fine Art National Diploma 2000 Eletu Odibo High School Senior Secondary Certificate Examination National Examination Council EXPERIENCE May 2023 - October 2023 Assistant Manager Poget Care Homes Foundation, Lagos, Nigeria Ensure smooth daily operations by monitoring and coordinating staff, maintaining compliance with regulations, and addressing any issues. Schedule and facilitate appointments with healthcare professionals, manage prescriptions and medications, and coordinate any necessary therapies or treatments. Monitor and manage the facility's budget, ensuring that all expenses are accounted for and that resources are being used efficiently. Oversee and supervise staff, providing guidance and support as needed, while also ensuring adherence to all policies and procedures. Engage in meaningful interactions with residents, provide social support and companionship, and assist with recreational activities and events. Collaborate with caregivers to develop and implement individualized care plans, and actively participate in the daily care of the residents. January 2023 - April 2023 Healthcare Assistant Poget Care Homes Foundation, Lagos, Nigeria Analyzed vital signs, such as blood pressure, pulse rate, and temperature, administered medications, and tracked behaviors to keep healthcare supervisor and nursing team well-informed. Provided personal care such as bathing/showering/bed baths, light cleaning, feeding, toileting/ support with hygienic use of commode, oral hygiene and grooming. Assisted service users improve their independence, build strength and confidence to enhance daily living. Prepared healthy meals and adhered to meal plans as instructed by the nutritionist. Administered medication doses on schedule with no critical oversights and eliminated prescription overdose by 90%. Documented residents' mental status, sleep and eating patterns in medical record books with 100% accuracy. Revamped and maintained cleanliness, sanitation, and organization of assigned station and service areas while reducing the risk of disease outbreak by 75% in handling clinical waste correctly. Maintained 100% accurate and up-to-date electronic health records, documenting all interactions with patients and their families, including details of any care provided and referrals made, ensuring efficient and effective continuity of care. Trained over 8 interns on Health and Social care, Infection Control, and the 6Cs that are paramount in the healthcare sector June 2021 - August 2023 Brand Builder X8C (Remote) Working with colleagues across different social media platform and assisting in promotion of assigned KPI Increasing brand value by building brand awareness on different social media platform. Ensuring set KPIs are achieved Ensuring that project community is kept active, resolving and reporting any FUD to the account director January 2021 March 2022 Brand builder Web3Bridge ( Remote) Working with colleagues on telegram and assisting in promotion of assigned KPI Increasing brand value by building brand awareness on different social media platform. Ensuring set KPIs are achieved Ensuring project community is kept active and reporting any FUD in the project's telegram and discord community to the account director January 2012 - April 2012 Call Center Representative (4 months contract on Guinness Chiller Help desk) Contagious Nigeria Managing the helpdesk line for incoming calls pertaining to issues with Guinness chillers Escalating faulty chiller issues to the technician within the customers locality Calling the customers to make sure the faulty chiller issue has been rectified after contacting the technician Reporting all customers calls, issues stated and time the issue was resolved in the online log document July 2010 December 2011 Customer Care Representative Jusfonez Telecommunications Ltd Making sure to maintain a positive, empathetic, and professional attitude towards all clients during office hours. Attending to clients complaints via different channels. Providing swift response to clients inquiries Record keeping of clients interactions, transactions, compliments, and complaints and ensuring that clients are satisfied and always providing professional customer support July 2009 - June 2010 Educator NYSC Nursery and Primary School, Bunza, Kebbi state, Nigeria Promoted 100% student-teacher relationship and cooperated with 20+ parents daily. Created a 100% conducive classroom environment which improved students’ final scores by 50% Maintained good relationships with 50+ students and fostered open communication in culturally diverse classrooms. REFERENCE Available on request - CERTIFICATION Virtual Assistant Certification by Digital Hospitality Hub Level 3 Diploma in Health & Social Care Care Certificate ( Standards 1 - 15)