Titilayo Odunayo Ajayi

Titilayo Ajayi Gender: Female Phone number: (- (Mobile) Email address:- Address: Eden close Redeem Estate Abuja, 900101, Abuja, Nigeria (Work) WORK EXPERIENCE 27/08/2019 – 08/08/2021 New York , United States VIRTUAL ASSISTANT SKY TECH ONE - Managed appointment and calendar and booked meetings with new and existing clients. · Populate blog posts · Edited and reworked to publish blog post and articles and internal company communications for accuracy, tone, and grammar. · Built up massive database of past and current clients and hunted down potential customers. · Organized and maintained online company files, invoices, and other digital documentation · Send contract document to clients. 03/09/2021 – 03/05/2022 Florida, United States CUSTOMER SERVICE REPRESENTATIVE – LUCA PLUS · Convince costumers why he/she should purchase my brand · Promote and educate costumers about the brand and have reasonable sales · Maintained costumer's patronage records, and other required records. · Increasing sales by ensuring customers do a repeated purchase. · Welcoming customers and enabling a pleasant atmosphere for purchase. · Ensuring Customers complaints are resolved and escalated if necessary. 06/06/2022 – CURRENT Lagos SALES SUPPORT GREEN LAND ESTATE . Ensure customers get a wonderful experience by assisting them in their home purchase. · Attending to customer inquiry about houses and recommending good homes to purchase. · Increasing sales by ensuring customers do a repeated purchase. · Welcoming customers and enabling a pleasant atmosphere for purchase. · Ensuring Customers complaints are resolved and escalated if necessary. EDUCATION AND TRAINING 01/10/2014 – 01/02/2019 Minna BACHELORS DEGREE –FEDERAL UNIVERSITY OF TECHNOLOGY MINNA Federal university of technology Minna Website Futminna.edu.ng 01/05/2019 – 01/06/2019 Lagos, Nigeria CUSTOMER SUPPORT SPECIALIST Digital witch Website www.digitalwitch.com LANGUAGE SKILLS Mother tongue(s): YORUBA Other language(s): UNDERSTANDING ENGLISH SPEAKING WRITING Listening Reading Spoken production Spoken interaction C2 C2 C2 C2 C2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Good leadership skills, planning and collaboration in heterogeneous groups Microsoft Office: proficient user of Word, Excel and Powerpoint Experienced teamplayer Organization planning and punctuality Excellent communication skills gained through my experience in a big team with many customers. Good leadership skills, planning and collaboration in heterogeneous group Google Suite (Docs, Sheets, Slides) Avanzado CRM management tools- calendly, Hubspot, Zendesk, Asana motivated creativity and passion for new solutions Communication software and social media