Titilayo Ajibulu

TITILAYO ELIZABETH AJIBULU Customer Service Representative CONTACT INFORMATION Email:-Address: 20B, Beachland Estate, Arepo Ogun State Phone: - Link: https://www.linkedin.com/in/titilayo-ajibulu-/ OBJECTIVE Dedicated Customer Service Representative with 5+ years of experience in retail and hospitality industries. Skilled in handling customer inquiries, resolving complaints, and providing exceptional service to ensure customer satisfaction. EXPERIENCE Lagos, Nigeria Feb 2021 - Present Project Supervisor Adpet Project Limited • Coordinate project progress meetings, ensuring clear communication and alignment among team members. • Implementing operational improvements leading to increase in project efficiency. • Mentoring and coaching team members, fostering a culture of accountability, innovation, and professional growth. • Develop comprehensive project plans, defining scope, milestones, deliverables, and resource requirements to drive project success. • Coordinate with architects, engineers, subcontractors, and suppliers to develop comprehensive project plans, schedules, and budgets. • Oversee the procurement of materials and equipment, negotiating contracts and pricing to achieve cost savings while maintaining quality standards. • Manage on-site construction activities, including site preparation, excavation, foundation construction, structural framing, and finishing work. Ogun, Nigeria Customer Service Representative Jun 2016 - Present Hallyklean Services • Resolve customer issues efficiently while maintaining a positive attitude and demeanor. • Respond to customer inquiries, complaints, and feedback promptly and professionally. • Demonstrate excellent communication skills through phone, email, and in-person interactions. • Manage high call volumes while meeting or exceeding quality and performance metrics. • Conducted proactive health check calls to customers, demonstrating genuine concern for their wellbeing and offering assistance where necessary. EDUCATION Ogun State, Nigeria B.Sc Accounting Nov 2017 - Oct 2021 Southwestern University Nigeria LANGUAGES SKILLS English Customer Assistance Project Management Native Microsoft Word Microsoft Excel Strategic Planning Problem Solving Adaptability Microsoft PowerPoint Strong Communication Skills CERTIFICATIONS & COURSES Data Analytics (Intermediate) by Cisco, 2023 REFERENCES Available on request