Tishanna Hughes

Tishanna Hughes Toronto, Canada -- Summary Professional and well-rounded with superior clerical skills and expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements. Skills • • • Events Management Spreadsheet Creation Travel Planning • • • Data Entry Invoice Processing Customer Service Experience 1/2019- 08/2020 Retouched Dermatology, Trinidad - Executive Administrative Assistant • • • • Supported office needs including taking messages, scanning documents and routing business correspondence. Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes. Scheduled appointments for patients using specific softwares - Kareo, Zoho Entered customer information and updates in the database system to track leads, interactions, relationships and propel sales opportunities. • Recorded and maintained updated data on all products and services. 9/2017- 01/2019 Digicel, Trinidad – Online Support Agent • • • • • • • • • • • • Exceeded company productivity standards on a consistent basis, handling more than 85% of quota each day. Evaluated customer account information to assess current issues and determine potential solutions. Documented conversations with customers to track requests, problems and solutions. Consulted with customers to determine best methods to resolve service and billing issues. Scheduling interviews for vacant positions. Processed customer account changes using Minsat, Help Desk, Avaya, Zendesk. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Educated customers on special pricing opportunities and company offerings. Reviewed account and service histories to identify trends and issues. Upheld privacy and security requirements established by regulatory agencies. Set up and activate customer accounts to maintain QA satisfaction levels. Fielded customer complaints and queries, fast-tracking them for problem resolution. 1/2013-07/2017 Communications & Consulting, Trinidad - Personal Assistant • Worked closely with high-profile clients to provide one-on-one administrative support, including estate management, household management and property management. • Devised and maintained office systems to efficiently deal with papers. • Organized personal and professional calendars, including reminders for upcoming meetings and events. • Managed incoming and outgoing correspondence, including mail, email and faxes. • Scheduled appointments and meetings. • Managed itinerary - Booking flights, hotel accommodations, leisure activities, transportation. • Events Management • Production Assistant - Filming production assistant . Scheduled makeup artist, designer, props, camera crew, venue, refreshments. • Attended business meetings and took meeting minutes. • Checked and opened mail, including bills and invoices. • Managed and submitted annual income tax returns. • Handled all aspects of vehicle maintenance. • Restocked office and breakroom supplies to maximize team productivity. • Processed and tracked medical insurance claims. • Trained incoming staff. 1/2010-09/2012 St Anthony’s Kindergarten School, Trinidad - Preschool Teacher • • • • • • • • Educated students in foundational concepts such as shapes, numbers and letters. Fostered reasoning and problem solving through active exploration games and activities. Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors. Observed children to identify individuals in need of additional support and developed strategies to improve assistance. Sanitized toys and play equipment each day to maintain safety and cleanliness. Monitored students' academic, social and emotional progress and recorded in individual files. Taught an average of 30 children per school year. Used classroom observations to create written assessments of student performance. Education 1/2009 School of Communications & Consulting, Trinidad - MBA (Communications)