Tisha Clinkenbeard

 TISHA CLINKENBEARD PMP, CSM, ITIL, MIS - - Core Competencies Span: Project Management Program Management Business Operations Change Management  Executive Level Relationship Management Highlights include: Successful in IT project management for a total of 22 years, including roles of project manager and director. Expert in project management across the project lifecycle: business requirements capture, vendor contracting/management, creation of project documentation such as scope, charters, plan, schedule, stakeholder needs, RAID/RACI log, targeted status reports, testing plans and schedules, budget composition, tracking and reporting, training material and delivery, lessons learned, and closure/support documents. Experienced in Agile/Scrum and hybrid development methodologies. Exceptional relationship management skills including C-Suite and board level. PM responsibilities summary: Managed IT projects including software implementation, integration, and M&A integrations from discovery to delivery Managed teams up to 120 resources Created and managed budgets, including initial, actual and forecasted Worked with IT department directors and CIO to develop project management principles and standards for a new PMO, subject matter expert in establishing PMO department Composed playbooks for service lines and specific project processes Monitored and ensured completion of coding/development requirement documents and business approvals Tracked and reported development statuses, issues, and timelines to all levels of leadership Monitored testing completion status/needs Created documentation and reporting of software capabilities, change management, and communication for global customers Managed development moves and testing to production Worked with sales and leadership in developing new business strategy for expansion into other states and integration of business operations with acquisition of another company. Composed typical PM documentation to include project charters, task lists, and specialized reporting needs Managed action item completion, including engaging appropriate owners for completion of action items Managed and facilitated internal team meetings, including vendors Worked closely with department support staff in reviewing operational and data workflows related to software implementations, changes, upgrades and maintenance. Managed/maintained a master project plan for a corporate implementation Provided change management support, expertise and plan management for organizational change Documented workflows, project status and decisions Managed customers throughout the process of the software implementation, addressing questions, facilitating meetings, change management and general relationship management of sites Worked closely with sites in reviewing operational workflows related to software implementation as well as IT needs Internal consulting company: governance chair for corporate project methodology for the practice, specifically, to establish consistency and quality tracking for project management of client engagements Created project manager toolkit for use by a health system to implement EMR Managed client and vendor relations, reviewing and negotiating contracts and resolving disputes Sustained key relationships with major clients, including Alaris, McKesson, Pyxis, and First Data Bank Evaluated product selection, purchase, and implementation, including software and related technology analysis and component identification for hardware and software WORK HISTORY Pivot Point Consulting, a Vaco Company10/2024–1/2025 Project Manager/Consultant Manage IT projects addressing cybersecurity changes to radiology and radiology oncology as well as security application updates (Zscaler) NTT DATA8/2022–4/2024 IT Project Management Specialist Advisor Managed IT projects including software implementation, integration, and M&A integrations from discovery to delivery Tracked and reported development statuses, issues, and timelines to all levels of leadership Monitored testing completion status/needs •Composed typical PM documentation to include project charters, task lists, and specialized reporting needs •Documented and published notes from meetings to include action items Managed action item completion, including engaging appropriate owners for completion of action items Managed and facilitated internal team meetings, including vendors Composed SOP/playbooks and project templates for M&A integration TEKsystems (contracted to Texas Department of Transportation)4/2022–8/2022 Project Manager/System Admin/Consultant Managed Planview’s PPMPro software for the PMO, creating reports and dashboards for project, budget, and executive view PM for a reconfiguration project for PPMPro software: evaluating areas of opportunity for reconfiguration of software to better meet objectives of department Kforce (contracted to Hewlett Packard Enterprises)10/2019–4/2022 Project/Release Manager/Consultant Managed SAP software release across multiple order management/processing workstreams. Responsibilities included: Monitoring and ensuring completion of coding/development requirement documents Managing and tracking of business approvals of development Tracking and reporting of development statuses, issues, and timelines to all levels of leadership Monitoring of testing completion status/needs Documentation and reporting of software capabilities, change management, and communication for global customers Managing development moves and testing to production Zilker Partners (contracted to Association Membership Benefits Advisors)4/2019–8/2019 Project Manager/ Consultant Facilitated business units review of systems (including operational and data workflows) in preparation for vendor modifications to software Worked with sales and leadership in developing new business strategy for expansion into other states and integration of business operations with acquisition of another company. Composed weekly updates of project statuses Composed typical PM documentation to include project charters, task lists, and specialized reporting needs Documented and published notes from meetings to include action items Managed action item completion, including engaging appropriate owners for completion of action items Brooksource (contracted to Baylor Scott & White Health)10/2018–4/2019 Project Manager/ Consultant Prepared documents across the range of a project lifecycle including, but not limited to, project plans, issues, system and data outline documents, operational system reviews and prioritization documentation and change trackers/logs Managed and facilitated internal team meetings, including vendors Worked closely with department support staff in reviewing operational and data workflows related to software implementations, changes, upgrades and maintenance. Fayette Savings Bank 12/2017– 9/2018 IT Manager (consultant) Responsible for reviewing needs for IT, video security, ATM, document imaging, software and phone systems. Presented quarterly updates to board of directors on IT operations and projects Prepared and presented updates, proposals for systems/software to bank officers Prepared contracts for selected systems Installation and oversight of systems chosen to address business needs ettain Group (contracted to Community Health Systems)10/2015–3/2017 Project Manager/Consultant Project Management: Implementing Materials management software with AP and GL components (Lawson v11) Issue ticketing and tracking system in supply chain (ServiceNow) AMEX BIP program Vertex Managed/maintained the master project plan for the corporate implementation Created project management playbook/toolkit and accompanying documents Program/Business management (specifically with the Lawson implementation): Managed corporate support for facility go-lives including planning, management of command center and scheduling of resources Managed requests and documentation of change management needs, including assisting sponsors with requirements development Assisted organization with disaster recovery and business continuity Assisted supply chain department with solution design of materials management software Monitored and reported on release management activity Assisted supply chain services in defining operational standards and service level agreements Documented lessons learned on all projects and initiatives Created corporate support toolkit for facility implementation go-lives – statistics, reporting, processes and coordination Lumeris 1/2015–6/2015 Client Facing Senior Project Manager Project Management: Design/redesign of clinical interface operational structure for population health management software Supported new business line of major insurance provider startup of MA programs Supported current client clinical interface installations and support Experience with SaaS and Agile methodology Pivot Point Consulting (contracted to Blue Shield CA and Pima Community College)12/2013–1/2015 Project Manager/Consultant Blue Shield of California Served as project manager for an organization-wide project management software implementation (Planview) including review, revision and creation of consistent policies and procedures across multiple PMO offices Provided change management support, expertise and plan management for organizational change Documented workflows, project status and decisions Pima Community College Assisted with completion of the strategic plan for the college as well as managing the project for responding to a probationary period with the Higher Learning Commission Traditional project management tasks – managing task via Project, providing status updates to management, participating in business discussions pertaining to the project NextGen Healthcare (Inpatient Electronic Health Record Software Company)11/2012–10/2013 Project Manager Managed ERP software implementations specific to healthcare including financials, data collection and reporting, with consideration of workflows, as well. Prepared documents across the range of a project lifecycle including, but not limited to, scope, roadmap, project plan, issues and change trackers/logs Managed customers throughout the process of the software implementation, addressing questions, facilitating meetings, change management and general relationship management of sites Worked closely with sites in reviewing operational workflows related to software implementation as well as IT needs CTG (contracted to San Jose County and Providence Health)1/2012–8/2012 Consultant, Senior Manager Project Management: Managed ERP software implementations specific to healthcare including data collection and reporting, with consideration of workflows, as well. Managed Epic ambulatory implementations Planned and facilitated team and collaborative meetings Created a program for the K-Force staff covering a 3-state area Managed inpatient clinical application team builds and build tracking Facilitated governance committees at a county health system Internal: Governance chair for corporate project methodology for the practice, specifically, to establish consistency and quality tracking for project management of client engagements. Interviewed candidates for on-boarding with firm and for client presentation maxIT/LEIDOS CONSULTING (contracted to Sisters of Saint Frances) 10/2011–1/2012 Senior Consultant Project Management Managed ERP software implementations specific to healthcare including data collection and reporting, with consideration of workflows, as well. Managed multiple analysts working on multiple Epic clinical applications, implementations and stages of project Planned and facilitated team level meetings Managed multiple aspects of projects, including issue identification, technical build requirements, management and tracking Responsible for reporting project status to various levels of management on periodic basis. Program/Business Management: Assisted new facility in identifying needs and issues with governance and regulatory groups Identified and documented workflow analysis and operational impact identification Relationship management skills utilized with management thru to the C- suite ACS/XEROX HEALTHCARE SOLUTIONS CONSULTING 8/2007-5/2009; 8/2010 –10/2011 Senior Consultant/Systems Consultant Project Management/Program and Business Management: Managed ERP software implementations specific to healthcare including data collection and reporting, with consideration of workflows, as well. Managed multiple analysts (teams varied from 10-50+ in number) working on multiple Epic clinical applications, implementations and stages of project Planned and facilitated team, management and executive level meetings Managed multiple aspects of hospital specific projects, including technical build requirements, issue identification, management and tracking, workflow analysis and documentation, operational impact identification and relationship management Responsible for reporting project status to various levels of management on periodic bases. Created project manager toolkit for use by a health system Contributor to projects for content used in design, build, validation, testing and training Ambulatory charge capture division at Kaiser Permanente; clinical informatics at Legacy Health Systems; regional hospital team lead at Kaiser Permanente; pharmacy consultant at Anne Arundel Health Systems University of Texas Southwestern Medical Center 5/2009-1/2010 HSIR Director, Electronic Medical Record Systems Managed and facilitated all aspects of organizational and business processes of the department. Responsible for the implementation and support of all Information Resource functions of the Electronic Medical Record for the UT Southwestern Medical Center Represented the department and facilitated understanding and approval of initiatives of department to system/institution governance bodies and inter-institutional collaborative bodies Contributor and management lead on collaborative development of technology and technical and operational effectiveness for clinical information systems and implementations related to the electronic medical record Reported directly to CIO Responsible for department decisions, policies and implementations relevant to healthcare IT, federal, state, campus, system and community collaboration mandates and initiatives Managed FTEs (40+/-) via secondary managers with five direct reports (associate director and four managers) with responsibility for hiring and firing decisions Managed budget and contracts for department Worked with other HSIR directors to establish PMO principles, needs, and integration within the HSIR department Implemented a project management structure to the department that was not in existence upon hire. Accomplishments/recognitions: Reorganized department to streamline and prioritize projects appropriately with creation of new project approval process Established program for managing projects – specifically required team to revise project design and management, and documentation and reporting on project statuses. Increased moral in department with creation of recognition program, team activities, ad mentoring of managers in staff development Worked with managers to create performance improvement/opportunity plans for staff and managers Worked with executive committees to enhance and streamline information needed for decision making, progress reporting and introduced new project approval structure. Established excellent working relationships with physicians, clinical staff, and executive members therefore enhancing communication and facilitation of the stakeholder needs. DIGITAL PROSPECTORS (contracted to Cleveland Clinic Health System)2006 -2007 Senior HIS Consultant Managed ERP software implementations specific to healthcare including data collection and reporting, with consideration of workflows, as well. Regional hospital project manager for an electronic healthcare record (Epic) implementation at a 424-bed community hospital Managed 15+ FTEs, both employed and contract, during the roll out phase and movement into support. Planned and facilitated team, management and executive level meetings Managed multiple aspects of hospital specific project, including technology, testing, development, and relationship management. Responsible for establishment, tracking, and management of project milestones and deadlines. Responsible for reporting project status to management on a weekly basis and to executive management monthly. Managed go-live tasks, meetings, scheduling, and logistics. Assisted hospital with addressing operational and policy changes due to electronic health record implementation. Consultant at Sutter Healthcare Principal Trainer for EpicRX implementation TEXAS HEALTH RESOURCES- Information Services Project Manager, Clinical Applications Coordinated multiple project aspects, such as defining and documenting project scope and synchronizing tasks, resources, and milestones Monitored project progress and facilitated team member and stakeholder communication Contributed to PMO optimization and development. Evaluated internal content of PMO curriculum, tools, and methodology for monitoring projects. Directly managed one FTE and indirect management of 16 additional FTEs Managed client and vendor relations, reviewing and negotiating contracts and resolving disputes Sustained key relationships with major clients, including Alaris, McKesson, Pyxis, and First Data Bank Evaluated product selection, purchase, and implementation, including software and related technology analyses and component identification for hardware and software components Epic implementation PM Accomplishments/recognitions: Recommended and formed health system committee to evaluate a single handheld for the multiple applications used throughout the system prior to implementation of an EHR Part of a team that evaluated, planned and implemented the EHR for the 12-hospital health system Brought up over 20 solutions in multiple hospitals Presented and participated in executive meetings involving clinical applications for the system Managed project teams bringing projects to completion on time and within budget EDUCATION Master’s in information systems 9/4/07University of Phoenix Bachelor of Arts in American Studies 5/22/99University of Texas at Austin PMP Certified 4/21/2017 ITIL Foundation Certified 6/17/17