Tireni Ayoola

Tireni Ayoola 6 Afforke Close, Awoyaya, Lagos Nigeria 105101. C: - E:- BACKGROUND A results-driven professional with a strong foundation in data analytics and basic data science, coupled with a deep understanding of customer satisfaction and stakeholder engagement. Passionate about leveraging data insights to bridge gaps between organizations and consumers, fostering positive, collaborative partnerships that drive sustainable business results. Adept at using data to inform decision-making, optimize processes, and enhance customer experiences in a way that aligns with organizational goals. EDUCATION BSc., Computer Science Bowen University, Iwo, Osun, Nigeria Msc Data Science Pan-Atlantic University CERTIFICATIONS      Google Data Analytics Certificate Microsoft Certified Trainer (MCT) Microsoft Certified Teams Administrator SQL Certified Expert ISC2 Certified in Cybersecurity (CC) - TRAINING        Customer Analytics, Wharton, US (2018) People Analytics, Wharton, US (2018) Operation Analytics, Wharton, US (2018) Broadcasting Radio Master Class, Nigeria (2017) Global Employability and Entrepreneurship Workshop, Ahead Strategies, U.K. (2015) SharePoint, One Drive, Outlook and Teams training with Microsoft (2019) Soft skills and diction (2019) PROFESSIONAL EXPERIENCE Microsoft 365 Admin support (Remote) Upworks, Palo Alto,CA July 2023- Till Date  Educate customers on the use of Microsoft 365 products and services and provide guidance on best practices for improving productivity and collaboration.  Help customers to evaluate the potential benefits of a Microsoft 365 subscription by providing personalized recommendations based on their business needs and use cases.  Advise customers on the different subscription plans and features available and help them to C: - / E:-Tireni Ayoola choose the plan that best meets their needs and budget.  Guide customers through the process of obtaining a new subscription or Upgrading their Subscriptions.  Guide users on copilot and it’s functionalities  Provide technical support to customers via phone, email, or chat, and resolve technical issues related to Microsoft 365 products and services.  Resolve both reactive and proactive issues, assist customers with product setup, and enhance their platform experience.  Identify opportunities to promote additional Windows, Copilot and Microsoft 365 workloads and subscriptions during customer interactions to increase customer engagement and adoption.  Analyze customer business needs, convert them into actionable technical solutions and recommend appropriate Microsoft 365 tools and features to achieve those objectives.  Track customer insights on Windows, Microsoft 365 and Copilot usage and limitations precisely in Internal tools.  Guide customers through their Microsoft 365 journey, from initial setup to advanced usage ensuring seamless and productive experience. Office 365 Technical Support Engineer Tek Experts, Lagos, Nigeria September 2019 –January 2022  Work with Office 365 Microsoft products such as SharePoint, OneDrive, Outlook and Teams.  Liaise with customers on a global scale, resolving various issues by finding effective solutions while providing the best customer service possible.  Deliver stellar performance because of my ability to listen, communicate and relate to others on a personal and professional level; regardless of the customer’s state of mind (i.e. be it angry, in a hurry, tensed or stressed). Systems Administrator Velex Integrated Systems February 2017- June 2019  Provided Computer and Network infrastructure support services to Users.  Installed, configured and provided support for standalone and networked Computer systems.  Create user accounts in Microsoft Active Directory for new team members.  Provided basic computer trainings to various users. Technical Support Engineer Ministry of Women Affairs, Anambra State, Nigeria November 2015 – October 2016  Gained experience in customer relation from working in the Office of the Commissioner.  Assisted with troubleshooting and resolving hardware issues.  Demonstrated my ability to adapt, given my effectiveness despite being subjected to language barriers. Intern(User support) Bristow Helicopters Limited, Lagos, Nigeria February 2014 – September 2014  Provided support to Supervisors in managing the day-to-day operations of a Computer Department. Page 2 of 3 C: - / E:-Tireni Ayoola  Exercised ability to prioritize and improved time management skills, as I resolved company-wide hardware and network problems in a fast-paced environment. Intern Digital Communications Konsult (DCK) Ltd - Nigeria      June 2012 – July 2012 Handled numerous projects and provided technical support in computer operational activities. Due to my work ethic and passion, quickly assumed the role of head intern. Assisted with the design of access tags and user guide manuals Helped set up and activate 300 systems to their network. Supported the project team in assigning various work units to the employees. Skills              Microsoft Office 365 Google sheets and Spreadsheets Basic R language and Data Visualization Operational and Customer Analytics People Analytics extremely teachable and soft skills Project management Excellent networking ability Excellent orator and complex problem-solving skills Leadership and communication skills Excellent presenting skills and a great listener Machine Learning Algorithms and Techniques Data Manipulation and Preprocessing Page 3 of 3