LEE TIONG HENG
Freelance Writer | linkedin.com/in/leetiongheng/
Kuala Lumpur, Malaysia |-________________________________________________________________________________________________________
A certified technical writer focused on creating documentation and content to help companies improve user experience, enhance
staff performance, expand markets, and drive online traffic. My writing portfolio is available for online viewing.
Language Proficiency
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English - Fluent.
Malay - Fluent.
Chinese - Elementary Proficiency
Certifications
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Technical Writing Certification (2022) from Technical Writing HQ | San Diego, California
Advanced SEO Certification (2018) from World Internet Academy | Singapore
Bachelor of Applied Finance (2011) from University of South Australia | Adelaide, Australia
Projects
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Capstone Graduation Project for Technical Writing HQ’s Technical Writing Certification (2022)
Learning about Javascript full-stack development, Git, and GitHub through The Odin Project.
Experience
Freelancer
2018 - current
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Wrote an SEO article for a local hospital bed reseller’s website. The article increased web traffic and inquiries about
hospital beds for home use.
Was involved in Cryptocurrency Trading and learning about Web3.
Slurp
Partnership Manager, 2017 - 2018
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Drove and managed the strategic marketing partnership and systems integration between the Slurp Point of Sale & an
e-Wallet belonging to one of Malaysia’s biggest telcos. The partnership and systems integration was completed
successfully.
Grab
Assistant Manager, Driver Acquisition, 2016 - 2017
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Inherited an underperforming team in Jan 2016.
Created and documented a team process manual as the foundation for team performance improvement.
Led and coached direct reports in weekly meetings.
The team hit its targets by May 2017 and continued to perform throughout. In Mar 2018, the competing ride-sharing
company sold its operations to Grab and exited South East Asia.
RHB Bank Group
Account Services Manager, Bank@Work Department, 2011 - 2015
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Managed the onboarding of business clients in East Malaysia to the Bank@Work payroll benefits program.
Documented and created an operational manual as the foundation to train East Malaysian regional staff reporting to me.
Tracked performance, performed training, and held feedback sessions for the regional staff.
The East Malaysia region had the fastest client onboarding turnaround time compared to the rest of Malaysia.
