Tiona Russ

Tiona Russ Cell Phone--Florissant, MO 63033 IT professional with extensive customer service experience, seeking a career that will allow me to utilize my education and skills while contributing to the overall success of an organization. Excellent professionalism, strong communication, and an efficiency in using available resources and problem-solving abilities. Proficient in typing, computer use, and performing various clerical duties. TECHNICAL SKILLS Hardware:Installing Computer Components and Cables Network Related:TCP/IP, OSI, Cisco Routers, LAN, WAN-To-WAN, IIS Operating Systems:Windows 10, Windows XP/Windows 7, Windows Server-, Linux, Android, IOS Databases:Active Directory Microsoft Products:MS Word, MS Excel, MS PowerPoint, MS Outlook, PowerShell EDUCATION Colorado State University, Graduation Date: 03/16 Associates of Science Degree in Network System Administration Colorado State University, Anticipated Graduation Date: 05/19 Bachelors of Information Technology ACCOMPLISHMENTS NTHS (National Technical Honor Society) member Honors Highest Honors WORK EXPERIENCE LionBridge – Ad-Evaluator, October 2017 - Current Review and Rate Ads Ensure Ads are meet appropriate standards. Sykes – Alpine Access, Microsoft Xbox Support, September 2016 – July 2017 End user Xbox platform support Customer service representative Technical support for physical hardware Technical support for connectivity Phone and chat support Constant training to stay current on latest software St. Louis County Circuit Courts, IT Internship, July 2016 - August 2016          Database Entry         IT Helpdesk Ticket Resolution   Workstation Breakdown and Reassembly         Hard Drive Removal and Destruction  Printer Setup/Toner Replacement   Shadowing System Administrator         Clerical Filing and Shredding Double Tree Union Station, Barista, January 2016 – July 2016 Duties Customer Service Food and Beverage preparation Cleaning store for Visual Money Handling Sales AMC Chesterfield 14, September 2015 – November 2015 Duties Clean each movie theatre room Check all supplies and ensure supplies are stocked Movie Greeter Concession stand sales ACADEMIC EDUCATION Client Server Networking II Created PowerPoint to explain how DHCP works Provided diagrams for DHCP Explained how DHCP handles IP address leases Performed and explained troubleshooting steps Linux Networking Configured CUPS for printing services Configured LDAP for active directory Created mount points for sharing directories