TINUADE ODUSANYA
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PROFESSIONAL SUMMARY
A proactive and growth focused Customer Support with over 4 years of experience delivering great
support experience and resolving complex customer queries while ensuring increased customer
satisfaction and retention. Excellent communicator with proficiency in facilitating customer engagement,
establishing rapport and creating long-lasting relationship with various stakeholders.
CORE COMPETENCIES
Customer Support Management.
Request and Complaint Management.
Compliance Management.
Data Management
In-Person Customer Service
Customer Information Management
SOFT SKILLS
Clear Communication Skills
Effective Listening
Customer Centric Approach
Excellent Time Management
Empathy
Strong Attention to Detail
Conflict Resolution
Strong Client Management Skills
TECHNICAL SKILLS
CRM
Basic working knowledge with Google sheets.
Microsoft Office Suite; MS Word,
Excel, PowerPoint
WORK HISTORY
CUSTOMER SUPPORT SPECIALIST
METALAX LLC Tbilisi, Georgia.
November 2021 – May 2024
is a Financial Technology (Fintech)company that allows people to purchase
cryptocurrencies in a few moments by making a bank transfer or using a credit or debit card.
METALAX LLC
Key Responsibilities:
Reviewed and evaluated new applications made by different companies that want to use the
company's payment platform.
Responded to queries and complaints of clients via chats and emails in a timely manner.
Checked and Verified KYC documents of clients to ensure validity and compliance with companies
standards and make proper documentation of verified documents.
Facilitated data entry and conducted research as required to troubleshoot client’s complaints.
Received and placed calls through to clients to inform them about their verified documents
Processed Transactions of clients till its properly documented.
Reviewed active accounts Bi-annually.
Achievements:
Achieved increased customer retention and referral rate
Significantly reduced issues resolution time
SALES PERSON /CUSTOMER SUPPORT PERSONNEL
October 2019 – September 2021
MOBILE BITZ LLC | Abu Dhabi, United Arab Emirates.
MOBILE BITZ LLC is an international mobile phone company offering express repairs for smartphones
and devices of most of the industry leading brands including Apple, Samsung, Motorola, One Plus, Nokia,
Sony etc. Its goal is to provide people with top quality and quick tech repair fixes.
Key Responsibilities:
Received and directed customers within the outlet
Provided accurate information (e.g product features, pricing and after sales-services) to customers
Answered customers’ questions about specific products/services
Conducted price and feature comparisons to facilitate purchase
Cross-sold products
Managed inventory level by ensuring racks are fully stocked
Achievements:
Assisted an average of 15 customer daily with tailored recommendations that led to increased sales
Expedited the resolution of customer problems and complaints to maximum satisfaction
EDUCATION
Bachelor’s Degree in Agricultural Economics and Extension
Ladoke Akintola University of Technology l Oyo state, Nigeria l Lautech.edu.ng
2011
COURSES
Customer Service Management | Employ-me E- Learning Centre
LANGUAGE
English Language.
2019
