Tinotenda

Curriculum Vitae – Tinotenda Kwesha 27 Taunton Road, Mandara, Harare Tel: - Alternative: c/o - Email:-Skype: tinotenda_kwesha PERSONAL INFORMATION Surname : Kwesha Name : Tinotenda Lorraine Gender : Female Address : 27 Taunton Road, Mandara, Harare Nationality : Zimbabwean LinkedIn : http://linkedin.com/in/tinotenda-kwesha-makwanya- Cell Phone : - Email :- WORK EXPERIENCE 2020: Amanzi Lodge -Lodge Manager 2018: Meikles Hotel. - Front Office 2017: Wedding and Events Emporium - Event consultant/ Office Administrator 2015: Walt Disney World - Cultural Representative 2014: Matiti Safaris - Travel Consultant 2014: Uhland Hotel Pension – Assistant manager EDUCATION ✓ Namibia University of Science and Technology Bachelor of Tourism Management ✓ DELF A1 and A2 Namibia Diplomas in French Page 1 of 3 Curriculum Vitae – Tinotenda Kwesha 27 Taunton Road, Mandara, Harare Tel: - Alternative: c/o - Email:-Skype: tinotenda_kwesha ✓ Disney’s Cultural Representative Program One-year international program during which participants share their national customs and cultures with guests who visit Walt Disney World from across the globe. ✓ Galileo – computer-based training program Computerised Reservations System (CRS) used by the travel industry. It enables agents to book flights, sell seats, issue tickets, book car hires and hotel accommodation ✓ Fundamentals of Digital Marketing Google digital skills. COMPUTER SKILLS ✓ Proficient in Microsoft Office. ✓ Opera- Provides a central database for room inventory and easing management for all types of reservations. Enables automatic multilevel rate and inventory controls. Supports complex operations such as shared reservations and loyalty memberships. ✓ Sihot Hotel Management Software Covers all front office and reservations tasks, guest accounts, housekeeping functions and night audits. Including the management of day-to-day hotel tasks in one layout. ✓ Tour Writer - Itinerary Software Application Creating travel itineraries, producing quotes, booking suppliers, creating itinerary documents and vouchers; accounting. ✓ Current RMS – cloud rental management software Manage orders and rental cycle, inventory management, create quotations and proposals, management of contacts and organizations, coordination of crew and logistics Page 2 of 3 Curriculum Vitae – Tinotenda Kwesha 27 Taunton Road, Mandara, Harare Tel: - Alternative: c/o - Email:-Skype: tinotenda_kwesha KEY SKILLS ✓ I am a high performing, passionate and forwarding thinking individual, with over 8 years of progressive experience providing exceptional customer service. ✓ Noted for outstanding communication skills, both with clients and colleagues. ✓ Committed to continuous personal development. ACHIEVEMENTS ✓ 2022 Zimbabwe CEO’s Network exceptional tourism manager award ✓ 2022 Zimbabwe CEO’s Network top outstanding lodge manager award ✓ Walt Disney World Cultural representative ✓ Best student 2013 ✓ Best in Basic Spanish student 2013 ✓ Certificate for a 2-minute French crash course. ✓ Disney’s cultural representative ✓ Walt Disney World trainer Language proficiency out of five Language Speak Read Write English 5 5 5 Shona 5 5 5 French 3 3 3 Spanish 2 2 2 Page 3 of 3