Tinki

 TINKI PAL #210, Virk Colony, Near D.M.W Bye Pass, Patiala, Punjab, India Mobile No.: - Email:- PROFILE SUMMARY: Skilled customer service professional, I have worked with multiple automobile dealerships of established brands like Maruti and Tata. With a proven track record of enhancing customer experience through reliable product education, timely assistance, helpful feedback and respectful conflict resolution, I have acquired all skills on ground through experience. I have the ability to respond to customer enquires with utmost enthusiasm and thorough product knowledge. I am known for being an optimistic person who enjoys working with people and believes in cultivating long term relationships. WORK EXPERIENCE: Trux Solutions, Mississauga Ontario, CAN.May’ 2019 Preserntly. (Under ARK Call Target Pvt. Ltd., Chandigarh) Operations Assistant My previous company (Trux Solutions) was an safety consultant company which works in Canada and US. In Trux solutions i was working as a Operation Assistant. I use to do IFTA ( International Fuel Tax Agreement) , Safety Services (Violation Reports, Fuel Report, & Border Reports). The key responsibilities: Worked for updating mileage and fuel for IFTA on Promiles. Worked for preparing violation reports for the other logistics client Worked for log punching Worked on CRM for updating Driver's profile and to maintain their accounts Worked to send monthly reports to clients Water Mechanics India Pvt. Ltd, Patiala.Jan’ 2017 to Feb 2019. Account Executive As an accounts executive i was responsible for daily basis Accounts and Finance related work of the dealership This entailed accounting, bank reconciliation, TDS, Vendor payment, cheque deposit, purchase entry etc. The key responsibilities performed were: Working of the Tally, updating of the cash transaction on tally. Preparing the Bank reconciliation statement. Preparing the bill from tally. Maintains the receipts and payment account. Maintain the petty cash, purchase and sales vouchers. Raising the E-way bills and cancellation if required. Goyal Motors, Patiala. June’ 2015 to June’ 2016 Customer Relationship Manager As a customer care executive i was responsible for client interaction and providing them solution to their queries. This included communicating and coordinating with all internal departments and maintained records for customer’s feedback. The key responsibilities performed were: Customer dealing either by telephone, electronically or face to face. Provide pricing and delivery information to the prospective customer. Process orders, forms, applications and requests placed by the customers. Planning daily and monthly customer contact process for feedback.  Closing all the customer complaints in SIBLE after appropriate resolution.  Track implementation of corrective action and take action in case of non – conformance.  Resolving Customer complaints timely and effectively and taking steps to ensure such complaints are avoided in future. Diagnose the root cause for the customer complaints and determine accountability. Independently engaged with customers to take feedback and drive process improvement especially those with low CSI scores. Provide quality feedback and update to the dealership management and the sales team on the overall quality of customer interactions and highlight issues if any. Hira Automobiles Ltd, Patiala.Jan 2011 to May 2015 Customer Relationship Executive Dealing directly with customers either by telephone, electronically or face to face. Provide pricing and delivery information to the prospective customer. Set up new customer accounts who buy a car’s from us. Process orders, forms, applications and requests placed by the customers. Communicate and coordinate with internal departments.  Diagnose the root cause for the customer complaints and determine accountability. Independently engage with customers to take feedback and drive process improvement especially those with low CSI scores. SKILLS: Good Negotiation Skills Effective Interpersonal skills Keen Learner Detailed oriented AWARDS AND ACHIEVEMENTS: Awarded by the HIRA Automobile for the best performer in 2014 for the customer Relationship Management Acted as an active participant in the improvement of customer satisfaction index which was 825/1000 ACADEMIC & PROFESSIONAL QUALIFICATION: Bachelors in Arts from Punjabi university in 2011 Sr. Secondary from P.S.E.B, Mohali 2006 Higher secondary from P.S.E.B, Mohali 2003 TECHNICAL SKILLS: Good knowledge of Computer. Hands on experience on Microsoft office suite (Excel, word, and power point) Internet savvy Operating System WINDOWS 7, Tally ERP.9. HOBBIES: Listening to songs, Net Surfing and News paper reading PERSONAL DETAILS: Father’s Name:Sh. Radhey Shyam Date of Birth:27th Feb 1987 Nationality: Indian Gender:Female Marital Status :Unmarried Languages Known:English, Hindi and Punjabi Date:(Tinki Pal)