Tina Wolf

R É S U M É Family name / C V Wolf First name Tina, Susanne Present address Glacis, Sorrento Mahe Seychelles Mobile phone - E-mail - Permanent address Ludwigsburger Strasse- Heilbronn Germany Personal details Date & place of birth -, Heilbronn-Neckargartach, Germany Nationality German Marital status Married Languages German, mother tongue English, fluent in word & writing Education 1987 - 1994 Secondary modern school 1994 - 1997 Apprenticeship to “Hotelfachfrau” Certificate July 1997 (Hotel school) Chamber of Industry and Commerce Diploma Further education, courses Hilton University Trainings as per Training scheme including: Make it Right Leadership Training Hilton Breakfast Hilton Huaying Thrive at Hilton Bedbug Training OnQ Training MDP (Banyan Tree Management Development Program) 5 days course HACCP Awareness & Intermediate course Pro Training Presentation Skills course Interview skills training Financial awareness for non-finance persons training WSET Level 1 & 2 Managing Employee Development course program Pro Training Teambuilding course Rotana Supervisory Management course program 1 R É S U M É / C V Train the Trainer program Commitment to Excellence (Meridien World-wide training) Sales and Rhetoric in Operation “ Ja Gerne “ more success with kindness (Maritim World-wide training) The friendly and competent way how to deal with customers First Aid course Computer skills OnQ, Micros, Opera POS & Sales & Catering, Hotcom, Windows Respak, FBM Purchasing system, Check SCM Materials management Microsoft Word, Excel, Power Point, Publisher, Adobe Illustrator Objectives To obtain a responsible role in a quality orientated organisation, to create a personal challenge and to archive company success. Self-Description A confidant and organized team player, which always keeps a positive attitude in situations of stress and conflict. I have a very structures approach to situations and a clear objective on the goals to be achieved. I am motivated, flexible and open to new ideas if it helps the business to success. 2 R É S U M É / C V Professional experience 06/2019 - Present MANAGING DIRECTOR (Self Employed) Fuller International Frankfurt am Main e.K. Under the license of Fuller International LLC. Fuller International is arguably the world’s most exclusive search and selection firm or ‘head-hunter’ dedicated to prestigious, service industry Clients across the globe. Presently, the exclusive services of Fuller International are directed to clients and candidates from the following industries: Aviation, Cruise Line, Hospitality, Hotels, Property, Restaurant & Food Services, Tourism & Leisure. The company’s respected services are directed to its professional candidates who expect and demand an efficient, discreet and confidential, ‘board-room’ approach to doing business. In this regard, its highly acclaimed Resume Generator and Executive Banque registration process arguably affirms its reputation as the foremost, executive search firm in it’s field. Fuller International LLC Main Duties: Effective Database creation of potential clients & candidates Effective relationship management Initiating marketing activities in order to promote the business Standardize correspondence with potential clients and candidates Effective recruitment Candidate management Candidate Care program Tailor made approach to each client Ensure all administration procedures are accurately completed and will maintain a high standard of personal presentation and punctuality Maintaining an open & effective work relationship with the company’s management and other licensees Achievements: Successful placement of several candidates around the globe based on the clients expectation and requirements Establishing a complete Database of 1000 Potential Clients around the globe 3 R É S U M É / C V Professional experience 01/2018 - 02/2019 CLUSTER FOOD & BEVERAGE MANAGER Hilton Seychelles Northolme Resort & Spa & Doubletree Seychelles Allamanda Resort & Spa, Seychelles *****Resort, 56 Luxury Villas, 3 F&B Outlets Hilton Seychelles Northolme **** Resort, 30 Deluxe Rooms, 2 F&B Outlets DoubleTree Seychelles Allamanda Main Duties: Responsible for 2 Resorts covering all areas of the Food & Beverage operation Ensure Customer satisfaction Driving SALT (Hilton Worldwide Guest Satisfaction Program) Maximising Profit, Managing Inventories, Driving Innovation Driving Staff Training (on job & off job) Providing leadership and guidance to all team members, celebrate success but also execute code of conduct if required Ensure all administration procedures are accurately completed and will maintain a high standard of personal presentation and punctuality Ensure all Team members are engaged and drive Thrive activities to build the team to become stronger and committed Hold monthly communication meetings with the team and conduct regular one on ones Maintaining an effective work relationship with colleagues Interacting with guests actively and soliciting feedback Achievements: Exceeding financial revenue targets set for 2018 Hilton Northolme revenue exceeding 1.3% vs. budget Doubletree Allamanda revenue exceeding 7% vs. budget Exceeding GOP targets set for 2018 for both properties Hilton Northolme GOP exceeding 4.4% vs. budget Doubletree Allamanda GOP exceeding 16.7% vs. budget SALT Champion of the year 2018 for both properties due to excellent growth results Hilton Northolme SALT achievement exceeding target by 4.14% Doubletree Allamanda SALT achievement exceeding target by 11.31% Department of the Year at Doubletree Allamanda in 2018 Training champion of Q4 at Hilton Northolme Successful execution of various VIP Dinners booked by the local Ministries Introductions of F&B Activations at Doubletree Allamanda such as Weekend BBQ’s, Cocktail station by the pool, revamping the Happy Hour arrangement. Implementation of a Food & Beverage Wine upselling program which increased the wine sale by 50% 4 R É S U M É / C V Professional experience 07/2015 - 01/2018 FOOD & BEVERAGE OPERATIONS MANAGER (Pre-opening Team) The H Resort Beau Vallon, Seychelles *****Resort, 84 Suites & 16 Luxury Pool Villas, 6 F&B Outlets The H Resort Seychelles Achievements: Successfully opening the Resort within the timeframe set and achievement of all goals set by the end of 2015 Building teamwork & team spirit throughout the department Implementation & execution of revised Theme Nights at Vascos (All day dining outlet) The H Resort Beau Vallon reached # 2 (of 36) on Trip advisor after 1 year of operating Successful opening of Trader Vic’s Restaurant on March 2016 Implementation of ‘Cinema Paradiso’ theme evening Achievement of financial goals in 2016 Succession planning of the team and grooming of high potential employees into the next role which resulted in 4 major promotions on 2016 Professional experience 03/2013 - 04/2015 DIRECTOR OF FOOD & BEVERAGE Banyan Tree Koh Samui, Thailand *****Resort, 88 Luxury Pool Villas, 5 F&B Outlets, 2 Meeting Rooms and event space for approximately 120 persons Banyan Tree Koh Samui Achievements: Overall Food & Beverage Service ASI Score of 95.6% Developing a culture of meeting deadlines within F&B Department Implementation & execution of several wine dinners, Teppan Wok Concept, Iced Coffees on the beach, Christmas Market in association with SOS (Sisters on Samui), Monthly Full Moon Dinner Concept Realignment of the F&B Manning & re-implementation of BT signature standards Coordination of the department (PR structure, Duty schedule more structured) 5 R É S U M É / C V Professional experience 03/2012 - 03/2013 DIRECTOR OF FOOD & BEVERAGE Angsana Laguna Phuket, Thailand (Banyan Tree Hotels & Resorts) *****Hotel,409 guest rooms, suites & villas, 7 F&B outlets, 6 Meeting Rooms and 5 Boardrooms Angsana Laguna Phuket Achievements: FB Overall GSI Score of 70.68 YTD vs. January 62.43 FB Service ASI results of 72.2% vs the Hotels result of 71.93 (Last Survey in September 2012) Better structure in the department (deadlines for reports, schedules, tasks) Successful implementation of a weekly Poolside BBQ (average 40 covers / night) Successful execution of large Wedding groups & Company events for up to 400 persons Professional experience 08/2010 - 02/2012 DIRECTOR OF FOOD & BEVERAGE Media Rotana Hotel Dubai, UAE *****Hotel,441 guest rooms and hotel apartments, 6 F&B outlets and 14 Meeting Rooms Media Rotana Dubai Achievements: Successful execution of a fashion show event on the pool deck hosting 300 persons Opening of Rare wine bar Implementation of various theme nights with an average of 80 covers Implementation of the TASTE F&B Up-selling training Implementation of a incentive program for selected outlets to improve sale Professional experience 12/2008 - 06/2010 ASSISTANT FOOD & BEVERAGE DIRECTOR The Dome, lebua at State Tower Bangkok, Thailand *****Hotel, member of Preferred Hotels & Resorts, 358 guest suites, 7 F&B outlets and Banqueting facilities up to 600 persons Lebua at State Tower 6 R É S U M É / C V 09/2007 - 12/2008 ASSISTANT FOOD & BEVERAGE MANAGER 12/2001 - 08/2007 SPECIALITY OUTLET MANAGER Beach Rotana Abu Dhabi, UAE *****Hotel, the company’s flagship property and member of Leading Hotels of the World, 565 guest rooms & suites, 13 F&B outlets and Banqueting facilities up to 1500 persons Beach Rotana Abu Dhabi 10/2000 - 07/2001 F&B SUPERVISOR 04/2000 - 09/2000 HEADWAITRESS Le Meridien Hotel Gatwick, London, Great Britain ****Hotel, 500 guest rooms, 4 F&B outlets, Banqueting facilities up to 300 persons Le Meridien Gatwick 09/1999 - 03/2000 SENIOR WAITRESS 11/1998 - 07/1999 WAITRESS Maritim Hotel, Frankfurt an Main, Germany *****Hotel, 543 guest rooms, 3 F&B outlets, Banqueting facilities up to 1500 persons due to the attached Congress Centrum & Exhibition Centre Maritim Hotel Frankfurt am Main 08/1997 - 11/1998 RECEPTIONIST DeragAppartement Residenz Johann Wolfgang, Frankfurt am Main, Germany 08/1994 - 07/1997 STUDENT / APPRENTICE Hotel Götz, Heilbronn, Germany References are available upon request. I hereby certify that all the information on this Resume is correct July 2020 Tina Wolf Date 7